The achievement of Sales and gross margin targets and managing expenses within budget. Manage efficient branch operations (i.e., Sales, Call Centre, Logistics, Warehouse, and Admin) by managing productivity targets and ensuring adherence to operating procedures. Build strong Customer relationships, customer-centric front line, and ensure consistent delivery of excellent Customer service across all departments Duties&Responsibilities Ensure achievement of profitability by managing margins and discounts Ensure the company's ways of selling is adhered to by Sales Reps Monitor and manage expenditures within flexible budgeting (revenue and income achievement) Implement corrective action where targets are not achieved to ensure consistent profit growth of the branch Ensure goods received are checked, GRV'ed, and put away daily Ensure accuracy of stock through daily cycle counts Ensure customer satisfaction by delivering in full and on time Achieve agreed Customer Service turnaround standards Ensure deliveries to Customers by the couriers are within agreed service standards Monitor Customer service standards in the Call Centre /Internal Sales Ensure the Warehouse operates within standard operating procedures Ensure all complaints and queries are resolved within SLA e.g., logistics, pricing, returns, and repairs Establish and build Customer relationships and take personal ownership of resolving complaints Drive usage of digital platforms by promoting and implementing online transactions Manage head counts and overtime within agreed budgets Maintain effective leave planning and absenteeism management Facilitate training and development interventions Review performance in discussion with employees agree on ratings, and set goals for the new period Requirements Grade 12 3-year qualification in Business Management or Commerce 8-10 years of Sales and Operational Management preferably in the PPE industry at a Senior Management Level Desired Skills: PPE Sales Management Operations Management General manager cleaning chemicals workwear safetywear Desired Work Experience: More than 10 years Desired Qualification Level: Degree About The Employer: Dynamic Company with strong work ethics Employer&Job Benefits: Provident Fund Performance Bonus Annual Bonus #J-18808-Ljbffr