Job category: Others: Education and Training Location: Durban Contract: Permanent EE position: Yes Introduction Management College of Southern Africa (MANCOSA), a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available: Learning Centre Administrator CORE PURPOSE: To coordinate, provide administrative and operational support, and execute on academic delivery tasks. CORE FUNCTIONS INCLUDE: Create master webinar schedule and upload on SIS – includes creating links, resolving clashes, creating webinar timetables on MANCOSA Connect, updating webinar process documents, co-coordinate orientation webinars, and updating master schedule with information i.e., attendance&summary report. Webinar administration – Ensure that scheduled webinars are conducted successfully, manage rescheduling of any webinars not conducted. Academic Administrative Support – resolve all academic staff queries relating to weekday higher certificate webinars. Bulk communication – emails, push notifications and SMS reminders for students for webinars. Monitoring and verification – perform pre and post webinar quality checks on webinar links, recordings, update webinar policy documents, monitor operational processes for compliance with QA standards, extract registers and troubleshooting during weekend webinars. Risk Management – monitor core areas for webinar operations, develop and implement mitigating strategies to reduce/avoid negative impact on webinar delivery. Generate consolidated reports. Co-ordinate all collaborate with relevant stakeholders on all webinar delivery tasks. Student support – Investigate and respond to general student queries with focus and not limited to webinars. QUALIFICATIONS A suitable degree-level qualification or comparable experience in a similar professional setting. EXPERIENCE 1 to 2 years’ experience in an administrative role (preferred) Exposure to delivery in Higher Education RELATED KNOWLEDGE, COMPETENCIES AND SKILLS Proficient in Microsoft Office (Excel, Word, Power Point, and Outlook). Excellent administrative skills and experience. Excellent operational and logistical ability. Good Computer literacy skills and record keeping. Excellent communication and customer service skills towards staff and students. Ability to work autonomously and as part of a team. Excellent Planning and organisational skills. Ability to work under pressure. Relationship builder on all levels. Thorough understanding of undergraduate and postgraduate curriculum Develop and distribute student forms and correspondence. Ability to effectively time manage and prioritise multiple tasks. Strong problem-solving skills. Professional attitude and presentation. ADDITIONAL REQUIREMENTS Be able to work during weekends when required. ADVANTAGES Demonstrated experience in a university setting. Ability to understand and interpret university procedures and policies. #J-18808-Ljbffr