Job Description: To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone. [ads1] Job Responsibilities: Achieving and exceeding key performance metrics relating to service delivery Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced Dealing with multiple interactions Confirming benefits according to set protocols and funding rules Servicing key stakeholders in a customer centric way to ensure that we live by our service principles Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved Keeping abreast of continuous process, product updates and digital tools Accurately obtaining and capturing information to confirm correct funding Consistently utilizing all servicing tools available Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood Job Requirements: Customer Centric Time Management Knowledge of Anatomy and Physiology At least 6 months working experience in a customer services or clinical environment South African accredited Clinical Qualification Matric Job Details: Company: Discovery Limited Vacancy Type: Full Time Job Location: Durban Application Deadline: N/A [ads2] Apply Here instantcareers.net #J-18808-Ljbffr