A leading supplier in the Personal Protective Equipment (PPE) industry is currently seeking an experienced General Manager to join their team in KwaZulu-Natal. The achievement of Sales and gross margin targets and managing expenses within budget. Manage efficient branch operations (i.e., Sales, Call Centre, Logistics, Warehouse and Admin) by managing productivity targets and ensuring adherence to operating procedures. Build strong Customer relationships, customer centric front line and ensure consistent delivery of excellent Customer service across all departments.Responsibilities: Ensure achievement of profitability by managing margins and discounts Ensure the Company's ways of selling are adhered to by Sales Reps Monitor and manage expenditures within flexible budgeting (revenue and income achievement) Implement corrective action where targets are not achieved to ensure consistent profit growth of the branch Ensure goods received are checked, GRV’ed, and put away daily Ensure the accuracy of stock through daily cycle counts Ensure customer satisfaction by delivering in full and on time Achieve agreed-upon Customer Service turnaround standards Ensure deliveries to Customers by the couriers are within agreed service standards Monitor Customer service standards in the Call Centre /Internal Sales Ensure the Warehouse operates within standard operating procedures Ensure all complaints and queries are resolved within SLA e.g., logistics, pricing, returns, and repairs Establish and build Customer relationships and take personal ownership of resolving complaints Drive usage of digital platforms by promoting and implementing online transactions Manage head counts and overtime within agreed budgets Maintain effective leave planning and absenteeism management Facilitate training and development interventions Review performance in discussion with employees, agree on ratings and set goals for the new period Requirements 3-year qualification in Business Management or Commerce 8-10 years Sales and Operational Management in the PPE industry, at a Senior Management Level Strong leadership and team management skills Excellent communication and interpersonal abilities Solid understanding of business operations and financial management Knowledge of relevant regulations and standards in the PPE industry Strong analytical and problem-solving skills Ability to work effectively in a fast-paced and dynamic environment Must be willing to travel BenefitsContact Hire Resolve for your next career-changing move Salary: CTC R900k - R960k pa Our client is offering a highly competitive salary for this role based on experience. Apply for this role today, contact Ashley Feldtmann, Rebecca Grylls, or Thomas Stacey at Hire Resolve or on LinkedIn You can also visit the Hire Resolve website: hireresolve.us or email us your CV: logistics@hireresolve.za.com We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.#J-18808-Ljbffr