A valued client of Datacentrixis seeking a Microsoft Specialist to join their Enterprise IT Infrastructure & Operations department based in Durban, KwaZulu-Natal. The successful candidate will have a minimum of5 – 8 years’ relevant ICT experience within the Microsoft environment and will report to the Head of Enterprise IT Infrastructure & Operations.(This is a 6-month fixed-term contract & is based full-time in office) A valued client of Datacentrixis seeking a Microsoft Specialist to join their Enterprise IT Infrastructure & Operations department based in Durban, KwaZulu-Natal. The successful candidate will have a minimum of5 – 8 years’ relevant ICT experience within the Microsoft environment and will report to the Head of Enterprise IT Infrastructure & Operations.(This is a 6-month fixed-term contract & is based full-time in office)Purpose:To support the Head of Enterprise Infrastructure & Operations and team in implementation of policies,procedures and plans by maintaining and developing the Microsoft environment. To ensure excellentcustomer service and alignment with the objectives of the ICT Department and Chief Information Officer.Qualifications & Skills Required:NQF Level 6 in ICT or Electronic Engineering plus MCSE (Minimum)NQF Level 7 in ICT or Electronic Engineering plus MCSE (Ideal)5 – 8 years’ relevant ICT experience within the Microsoft environmentsBack-up and server operationsMicrosoft applications, products and servicesProject managementICT change managementService managementLicensing RequirementsResponsibilities:Develop and Implement Control SystemsDevelopment of a control system is identified during operational executionThe need for a control system is identified as a result of the auditing process; or receive a request for the development of a control system and analyse to determine the requirements of the control systemTypes of control systems to be developed and implemented, i.e. Policies, Procedures, Business Processes, Standard Operating ProceduresConsult existing control systems to determine components that can be utilised in the new control systemDetermine dependencies, inter-dependencies, and co-dependencies to other control systemsReview the company control systems to ensure alignmentConsult audit findings, where applicable, to determine procedural problems or risk areasDevelop the first draft of the control system in accordance with company format and requirementsConduct the necessary working groups with the relevant role players to obtain inputs into the draft control systemDistribute the draft to the relevant role players, for input, and repeat the process until all affected role players are satisfied with the draftDevelop the final control system in accordance with the company standards and specificationsObtain approval for the control system in accordance with the delegation of authorityImplement the control system in accordance within Institutional policies and proceduresCommunicate the implementation of the control system in accordance with policies and proceduresUpload the control system onto the control system database for utilisation by the relevant role playersArchive the control system document for reference purposesDevelop SolutionsReceive a request for the development of a solution and analyse to determine the nature of the functionalityThe need for functionality is identified during operational outputLiaise with the users to determine the exact needs and to compile a first draft URSConduct an impact study to determine the possible effect on the current- and associated systemsConduct a feasibility study to determine the cost of the implementation of the functionalityObtain approval for the development of the functionality and the necessary acquisitionsCompile a functional specification in accordance with the URSDevelop the functionality/solution in accordance with the functional specificationSource the development of the functionality/solution to the relevant role playersTest the functionality to ensure that it conforms to the functional specificationConduct user acceptance testing in collaboration with the users in accordance with the functional specificationModify the functionality/solution where necessary taking into consideration the impact on the systemTest the modifications in accordance with the policies and procedures and the functional specificationImplement the functionality on the live system in accordance with policies and proceduresDocument the functionality for future reference purposesProvide information, conduct research to develop a solution, develop a solution & provide supportReceive and analyse a request to determine the nature and extent of the support to be providedThe need for provision of support is identified during the execution of outputsDiagnose the problem to determine the appropriate actionEscalate the problem to the best possible and relevant role players for a solutionEnsure that escalated problems are resolved within the allocated time frameTest the solution to ensure that the diagnosed problem is resolvedImplement the solution in accordance with procedures and test to ensure that the solution is functionalMonitor the implemented solution for a period in accordance with the impact on the systemDocument the solution in accordance with policies and procedures in the standardised format where necessarySubmit the resolution document to the document management system for future reference purposesProvide feedback to the relevant role playersManage relationships with, and regularly assesses needs and views of core customers in order to improve the quality and effectiveness of servicesEnsures efficient up to date and continuous Desktop support service to all UsersDetermines user needs and responds promptly and appropriately, referring when necessaryManages all aspects of users’ hardware and software requirementsProvides advice and support to other sections of ICT and to the staff.Ensure Service QualityService quality must be analysed in accordance with scheduled analysis activitiesCollect the necessary data for the analysis process from the various sources utilising the relevant business tools, i.e.: manually form the relevant sources, relevant role players (Dashboard) & integrated management systemsAnalyse the data to enable the compilation of the necessary reportsAnalyse the statistics manually/electronically to produce the relevant informationTransform the data into the required information format & collate the analysed information into the prescribed formatConsult the necessary standards and specifications to determine the quality levels applicableProduce the necessary reports in the prescribed format indicating the relevant key performance indicators as related to standardsInitiate the corrective actions where necessary and manage to ensure rectificationDistribute the report to the relevant role players and monitor for rectification of problem areasDocument the analysis and archive for future reference 1 person has applied 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