Yesterday
Workforce Manager
Customer Experience People SA (Pty) Ltd
South Africa, Durban
Send an email about this job to a friend or to yourself.The purpose of the role is to Support business effectiveness and efficiency by providing Workforce planning solutions that enables business decision-making. Develop a planning service culture which seeks to support the business and enables others to provide exceptional customer service and increase profitsJob Responsibilities:Lead, manage and inspire the planning team to deliver deep and insightful business information, analytics, forecasting and resource planning.Business Forecasting: Develop and implement workload, capacity and financial forecast models that allow for future planning in line with business requirements.Workforce Planning: Using forecasts provided, analyse the current workforce, and schedule sufficient resource at the relevant times of the day to ensure Clients' NET FTE requirements are met consistently.Real Time Analysis: Ensure that work schedules, performance KPI's and NET FTE Requirements are met by real time and intraday management of resources.Job Requirements:3-5years’ experience in the Same /Similar roleNational senior certificate -Grade 12Relevant tertiary qualification advantageousSkills Required:LeadershipCommunicationTeam PlayerAdvanced reporting skills ( Excel)CoreBehavior:Huntswood’s employees are described as dependable, driven and collaborative.The job holder should be able to demonstrate they are:Confidential, reliable and genuineDynamic, passionate and determinedFriendly, compassionate and cooperative"It's not just about what we do, but the way we do it. And it's our values that make us special."NB: All appointments are subject to the positive outcome of pre-employment verification checks. 6 people have applied for this job. 135 people have viewed this job.#J-18808-Ljbffr
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