Yesterday
Workforce Manager
Customer Experience People SA (Pty) Ltd
South Africa, Durban
Send an email about this job to a friend or to yourself. The purpose of the role is to Support business effectiveness and efficiency by providing Workforce planning solutions that enables business decision-making. Develop a planning service culture which seeks to support the business and enables others to provide exceptional customer service and increase profits Job Responsibilities: Lead, manage and inspire the planning team to deliver deep and insightful business information, analytics, forecasting and resource planning. Business Forecasting: Develop and implement workload, capacity and financial forecast models that allow for future planning in line with business requirements. Workforce Planning: Using forecasts provided, analyse the current workforce, and schedule sufficient resource at the relevant times of the day to ensure Clients' NET FTE requirements are met consistently. Real Time Analysis: Ensure that work schedules, performance KPI's and NET FTE Requirements are met by real time and intraday management of resources. Job Requirements: 3-5years’ experience in the Same /Similar role National senior certificate -Grade 12 Relevant tertiary qualification advantageous Skills Required: Leadership Communication Team Player Advanced reporting skills ( Excel) CoreBehavior: Huntswood’s employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are: Confidential, reliable and genuine Dynamic, passionate and determined Friendly, compassionate and cooperative "It's not just about what we do, but the way we do it. And it's our values that make us special." NB: All appointments are subject to the positive outcome of pre-employment verification checks. 6 people have applied for this job. 135 people have viewed this job. #J-18808-Ljbffr
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