These jobs were popular with other job seekers Migarda Investments CC t/a Telkom Mobile Express Migarda Investments CC t/a Telkom Mobile Express Migarda Investments CC t/a Telkom Mobile Express Migarda Investments CC t/a Telkom Mobile Express A luxury Hotels and Resorts group with a Call Centre requres a highly competent and experienced Reservations Supervisor with Call Centre experience.Core Competencies include:Accurate, organized and able to multitask.Excellent communication skills (verbal and written)Bilingual would be an advantage.Strong customer services orientation and influencing skills.Excellent interpersonal skills and decision-making skills.Well presented with excellent elocution and conscious of brand representationAbility to work independently and use initiative along with problem solving abilities.Ability to build strong relationships with all stake holders: clients, colleagues, and management.Musty have good analytical skills with attention to detail.Must be a good Team player and achieve objectives as set out by the Management.Must be Customer orientated.Ability to work under pressure.DependableDuties & ResponsibilitiesEnsuring that daily, monthly, and annual targets are met.Monitor and Report on daily stats and performance.Mentor and coach staff daily to ensure maximum efficiency and productivity.Analysing reports and identifying problem areas which need immediate corrective action.Performance management, coaching and training of the Team.Assist with day-to-day operations of a reservations call centre.Ensure work is evenly distributed to the Team.Ensure escalated queries are resolved timeously.Supervise, guide, and provide direction to the Team.Desired Experience & QualificationMS Office and Electronic MailPrevious Call Centre Supervisory experience will be an advantageKnowledge of Call Centre Management systems e.g. Genesys or similar Dialler systemStrong administration experienceMatric and minimum 2 years’ experience in a call centre environmentPackage & Remuneration HR Services, Recruitment & Selection These jobs were popular with other job seekers Migarda Investments CC t/a Telkom Mobile Express Migarda Investments CC t/a Telkom Mobile Express#J-18808-Ljbffr