About the RoleWe are looking for customer-centric individuals to service our marketplace with empathy and judgment. You own your customer's issues and provide the best solutions and service by moving as fast as possible. You go out of your way to make sure the customer is taken care of. You exhibit the highest standards of customer service and are the customer's first point of contact. You are a problem solver and solution-driven. You think on your feet, take initiative, and know when to escalate situations. You work independently and thrive in fast-paced environments.Our customer base is solely within the United States at this time, but service to the nurses and workplaces who use our marketplace is 24/7.Day-to-Day ResponsibilitiesProcess customer contact and deliver prompt solutions through phone, chat, and emailCommunicate and collaborate with different departmentsInvestigate, research, and resolve customer issuesHandle tough and dissatisfied customers politely and professionallyTrack and follow up on all customer requests in a timely mannerManage conflicting prioritiesProvide outstanding and exceptional customer serviceMust have weekend availabilityWhat Sets You ApartYou are quick and think on your feet. You communicate clearly and are at ease with handling difficult situations and customers, always responding with empathy. You're genuinely curious and take initiative to solve problems when you see them.Why work at CBH?Be part of a fast-paced startup unicorn making a huge difference in the lives of tens of thousands of customers.Work from home with occasional opportunities to meet your coworkers, including some traveling from around the world, in-person.Personal and professional development opportunities. If you're interested in developing a particular skill or learning more about a particular part of the business, we'll give you the opportunity to learnSystem Requirements (NO CHROMEBOOKS, NO LINUX OS)Minimum 20Mbps wired internet connectionCPU: minimum quad-core CPU (Intel Core i5 8th Gen or higher / AMD Ryzen 5 2000 series or higher)RAM: minimum 16GB or higherBoot Drive: using SSDWired headsetQuiet working environmentSteady power and internetWe operate 24/7 and work on a rotating roster, including weekends.#J-18808-Ljbffr