Collections Clerk (JB4573) Westville, Durban Market Related Fixed Term Contract Collect outstanding fee payments through persuasion and negotiation while ensuring compliance with laws. Requirements: High school diploma. At least 1-2 years of experience in finance or a similar role. At least 1-2 years of call center experience. 6 months experience with the Excalibur collections system. Proficiency in MS Office (Excel, Outlook, Internet Explorer). Main Responsibilities: Debt collection. Meet collection targets, advise clients on payment options. Communicate payment timelines with clients and explain terms of sales. Allocate receipts. Ensure compliance with laws during collections. Collect overdue fees and maintain the database. Negotiate with debtors and resolve issues. Input customer data, resolve disputes, and complete administrative duties. Provide professional and consistent service. Handle calls promptly and update records. Manage resistant customers politely and firmly. #J-18808-Ljbffr