Vacancy: Key Accounts Controller – Durban, KZN Our Client, a leader in the Warehouse and Logistics Industry, is seeking to appoint an experienced Key Accounts Controller to join their dynamic team. Applicants must reside in and around the Mobeni area. Duties&Responsibilities Manage Client Relationships Update clients daily on their shipments’ status and ensure timely responses to emails and queries. Liaise with clients at every level, i.e., transport allocations, vessel bookings, warehouse updates, vessel updates, rate requests, and any other shipment-related issues or requirements. Maintain client relationships through regular and professional communication. Administration Ensure all files and jobs are created timeously with all relevant information captured on the system. Ensure all instructions are completed with all the necessary requirements received and sent out timeously to all relevant parties. Arrange accurate and complete documentation at every required stage. Ensure cargo allocations are checked, and correct corresponding customs documentation is received or issued. Ensure all reports are checked for accuracy, and any inconsistent information is queried and investigated. Ensure client invoices are checked and costed timeously, and the correct rates have been charged. Provide accurate (cross-checked against physical warehouse stocks) month-end stock lists and or reports to clients as per request on time and in the correct format Ensure supplier invoices are checked and costed timeously, and the correct rates have been charged. Logistics Management Plan and coordinate transport and bookings with nominated transporters. Ensure all tracking of trucks, containers, and vessels is checked and monitored daily. Any delays must be queried or addressed. Liaise with border clearing agents and ensure all documentation and instructions have been provided to avoid delays. Ensure warehouses and delivery points are updated on expected cargo arrivals and dispatched within a reasonable timeframe. Monitor vessel stack dates and berthing schedules and update transporters and warehouses of any changes. Monitor and communicate with transporters and warehouses regularly to ensure delays or potential issues are promptly dealt with. Processes and Procedures Ensure all company and department-specific policies and procedures are deployed throughout your area of responsibility. Deploy any company-specific projects Deploy any company-specific projects in line with company standards and in agreement with Management. Desired Experience&Qualification At least 1 (One) year of relevant experience in the specific industry. Knowledge of import and Export procedures. Accuracy and efficiency. Ability to work independently and within a team. MS Excel – Intermediate. Package&Remuneration Market-related. Interested? Should you wish to apply for this position, and meet all the requirements, please forward your CV to Melo Khomo at mkhomo@indgro.com Also, please register on our database as follows: #J-18808-Ljbffr