Job category: Others: Education and Training Location: Durban Contract: Fixed Term Contract EE position: Yes Introduction MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications: Student Accounts Administrator - Durban CORE FUNCTIONS Produce plans to achieve debt collection targets on listed accounts Maintain an efficient consulting and feedback relationship with students regarding queries Update ITC status on default accounts. Be knowledgeable of company policies and procedures and inform students adequately Achieve sufficient “promise to pays” targets are met and ensure consistent feedback for all students who have made PTP’S Constantly promote various payments options to encourage more monthly payments Knowledge and experience in Demand and ITC Listing process QUALIFICATION(S) Senior certificate – Matric / Equivalent EXPERIENCE 3 years’ experience with collection and ITC experience SKILLS AND COMPETENCIES Conflict Management Interpersonal skills Time Management Must be able to speak confidently and demonstrate telephone etiquette and overall professionalism Computer Literate (Microsoft Office, Excel, Word, Power Point, Access, Internet and Email) Possess a high level of ethics, confidentiality and integrity Must be a collegial team player Must be able to work within pre-determined time frames and deadlines ADDITIONAL REQUIREMENTS Be able to work during weekends and/or when required #J-18808-Ljbffr