Access World is a global commodity warehousing and logistics business. We specialize in handling, storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project cargo, oil & gas, and other agricultural products. In addition, we are an approved warehouse keeper of the London Metal Exchange, and we provide LME warehousing and associated services to traders, producers, financiers, and consumers of base metals. In addition, we provide physical warehouse and related logistics services for commodities such as cocoa beans, rubber, cotton, and other agricultural products. Access World also acts as collateral manager of ferroalloys, minor metals as well as oil and gas. Regions operate in semi-autonomous offices with their corporate functions including commercial, finance HR, legal, and operations.Reports to: Imports BU ManagerDepartment: ImportsPurpose of the positionTo manage and handle the full function of a Sea / Air / forwarding shipment / Project Cargo.Main Duties and Responsibilities:OperationalRegistering Files on Ship Shape and ensuring a digital copy is on the serverInvoicing and file balancing on Ship ShapeAll correspondence to the client relating to their stock and shipmentsCustoms Entries and AcquittalsBill of Ladings – Obtaining release from shipping linesProcessing of Creditors invoicesBooking freight – ad hocMonth End ReportsAudit Queries and full financial management of fileCustoms STOP knowledgeNRCSCustomer ServiceAll service levels pertaining to the client’s requirementsEffective use of e-mail communicationsCommunicate professionally at all times with all partiesCustomer service to be optimalCommunicationThis department is fully responsible for all communication levels, which include: –Liaising with the customerLiaising with the shipping linesLiaising with the transportersLiaising with border agentsReportingDaily Tracking shipments to the clientsDaily invoicing schedulesResolving queries on timeProper execution of clearance on SS reportingGeneral:A candidate with important knowledge of both air and sea would be suitable for this position. Someone who has strong communication skills and who has worked in other fields within the organization would do very well in this position.Key performance indicator:On-time delivery rate: This measures the percentage of shipments that are delivered on or before the expected delivery dateCost per shipment: This measures the total cost of each shipment, including production, processing, shipping, customs duties, taxes, fees, and other overheadsCompliance rate: This measures how well the company adheres to the rules and regulations of the countries and authorities involved in the import/export processLead time: This measures the duration and frequency of each stage of the import/export process, including transportation, customs clearance, and deliveryInventory turnover ratio: This measures how quickly the company’s inventory is sold and replaced over a given period of timeCustomer satisfaction rating: This measures the level of satisfaction of customers with the company’s import and logistics servicesPercentage of shipments with damage or loss: This measures the percentage of shipments that are damaged or lost during transportationSolutions-driven individualProblem-solving skillsAbility to face challenges with a positive attitudeAbility to function well under pressureDemonstrates initiative and adaptabilitySystematic and methodicalA sense of urgencyA reliable, self-disciplined, enthusiastic team player with a “can-do” attitudeLogical thinking, out-of-the-box solutionsSkills Requirements:ShipshapeExcelWordSAP (an advantage)Basic Customs KnowledgeC&F KnowledgeQualifications and Experience:Qualification (Diploma / Degree in Logistics, transport, and supply chain will an advantage)#J-18808-Ljbffr