Send an email about this job to a friend or to yourself.Become a key player in our vibrant Durban team as an Operations Support Specialist at BET Software. In this role, you'll deliver top-notch technical and operational support to our gambling industry clients, ensuring their software systems operate flawlessly. You'll tackle technical issues head-on and proactively seek ways to enhance system performance. Collaborating closely with our software development teams and clients, you'll guarantee a smooth and efficient operational experience. If you're a seasoned Operational Support professional eager to make a difference, apply today.You Bring:MatricKnowledge of software applications/programs.Strong written and verbal communication skills.Good interpersonal skills and technical capabilities.Excellent problem-solving and attention to detail.Ability to multi-task in a deadline-driven environment and show initiative.Strong organisational and resourceful capabilities.High levels of attention to detail and resilience.Understanding of the Gambling/Betting Industry.Understanding of DB’s and Betting/Deposit/Withdrawal systems.Experience with SQL.Experience with conducting Risk Based Investigations or Anti Money Laundering.What You’ll Do:Providing day-to-day support to operational teams from our gambling company clients.Ensuring proper investigations are conducted when responding to queries or escalating to internal teams.Customer Journey improvement and support where needed by operations.System Monitoring: Continuously monitor the software systems used by gambling company clients, proactively identifying potential issues, and taking appropriate action to prevent disruptions.Working closely with product Teams to effectively integrate, manage, support and report on new products.Incident Management: Act as the primary point of contact for gambling company clients during critical incidents, ensuring timely resolution and minimising downtime.Incident Reporting: Ensure high level incident reports are documented, reviewed, and submitted to stakeholders in a timely manner.Stakeholder Communication: Liaise with internal teams, including customer support, finance, marketing, and technology, to ensure effective coordination, timely information sharing, and alignment of operational objectives.Mandatory Testing: Ensure the necessary steps are taken to conduct and review test cases during software releases.Customer Support: Provide exceptional customer support by addressing customer queries, troubleshooting account issues, and resolving disputes in a timely and professional manner.Continuous Learning: Stay abreast of industry trends, emerging technologies, and advancements in betting platforms and systems to enhance personal knowledge and contribute to ongoing improvements in operations.Facilitates mentoring and coaching as required.Is actively involved in the recruitment new team members when necessary.Oversees all aspects of the team by facilitating and resolving issues through effective problem solving and communication skills.Maintain a current and future skill matrix for your team.Create a culture for teams that are aligned to the platforms and BET values.Availability: Being on call after normal operational hours to support relevant teams during instances of where disaster management is needed, live issue management and live deploys.Any adhoc tasks.Living the Spirit:We proactively seek out challenges and opportunities, always ready to step up and take action. We embrace responsibility and are quick to volunteer our expertise to support the seamless operation of our organisation.We approach each day with a sense of excitement and curiosity. We see every task, no matter how routine, as an opportunity to learn, innovate, and make our work journey a thrilling adventure.We understand that our collective success is the result of strong collaboration and cooperation. We actively engage with our colleagues and departments, recognising that our combined efforts are the key to achieving our organisational goals.We celebrate our individuality and unique perspectives. By being true to ourselves, we enrich the diversity of our team, contributing to a workplace culture where authenticity is valued, and personal growth is encouraged.The Company We Keep:At BET Software, we don't just recruit talent, we cultivate it. Our learning and development programmes, our various opportunities for growth, and our well-deserved incentives are what keep our All-Star Team the best amongst the rest.Please note that only candidates who meet the stipulated minimum requirements will be considered.If you have not been contacted within 30 days, kindly consider your application to be unsuccessful. 6 people have applied for this job. 145 people have viewed this job. BET Software is one of the most diverse betting software providers inSub-Saharan Africa, with a rapidly growing international footprint. Our multiskilledTeam is responsible for providing advanced software solutions, while supportingincredibly high transactional volumes in a fast-paced industry, making BETSoftware a lively and engaging place to be. Our progressive use of technologyenables our talented Team to work with the tech stack of their choice and weencourage an environment and culture that supports collaboration, learning andgrowth. We believe that our strength lies in our diversity and that Teamworkmakes the dream work, a place where you can flourish amongst like-mindedindividuals. We are a dynamic group of people that stem from a variety of cultures,backgrounds and locations. While our head office is based in Umhlanga, SouthAfrica we recruit talent throughout South Africa and Internationally.#J-18808-Ljbffr