COLLECTIONS SUPERVISORFirst Group SA is a leading hospitality and leisure company dedicated to providing exceptional experiences and unforgettable memories for our guests. With a portfolio of premium resorts and hotels across South Africa, we pride ourselves on delivering world-class service and hospitality.Job Summary:The Collections Supervisor will oversee the daily operations of the collections department, ensuring efficient and effective collection of outstanding debts. This role involves supervising a team of collections agents, developing strategies to improve collection rates, and maintaining compliance with all relevant laws and regulations.Key Responsibilities:Supervise Collections Team: Lead, mentor, and support a team of collections agents to meet performance targets.Monitor Performance: Track and analyze team performance metrics, providing regular feedback and implementing improvement plans as needed.Develop Strategies: Create and implement strategies to enhance collection processes and improve recovery rates.Customer Interaction: Handle escalated customer interactions and disputes in a professional and timely manner.Compliance: Ensure compliance with all federal, state, and local laws and regulations related to debt collection.Reporting: Prepare and present regular reports on collection activities, performance, and challenges to senior management.Training: Develop and conduct training programs for new hires and ongoing training for existing staff.Qualifications:Education: Diploma in Finance, Business Administration, or related field preferred.Experience: Minimum of 3-5 years of experience in collections, with at least 2 years in a supervisory role.Skills: Strong leadership, communication, and interpersonal skills. Proficient in using collections software and Microsoft Office Suite.Knowledge: In-depth understanding of collection laws and regulations. Strong analytical and problem-solving abilities.Benefits:Competitive salaryComprehensive benefits package, including medical aid and provident fundBenefit from amazing employee benefits (free holidays and staff incentive programs)Opportunities for professional development and career advancement.Supportive and collaborative work environment.How to Apply:Interested candidates are invited to submit their resume and cover letter outlining their qualifications and experience to nontobekos@firstgroup-sa.co.zaJob Type: Permanent#J-18808-Ljbffr