Job PurposeA niche underwriter, specializing in environmental impairment for transport and site-based risks seeks aClaims Administratorto focus on the administrative aspect in the claims department. Claims administration is fast paced and a vital aspect to our business operation.Responsible ForEnsure adherence to organizational policies, practices, and procedures.Deliver market leading claim service and product knowledge.Verification of claims and claim registration. Standard Operating Procedures (SoP) – ensuring all administration and data capturing requirements are met.Requesting and reviewing of claim forms, follow ups on any outstanding documentsCompellation of claim file for management sign offUpdating of claim status on policy administration systemRequesting and following up on excess amounts due within stipulated time framesIssuing of agreements of loss following management approvalCommunication with brokers on a regular basis regarding the claim statusRecording and updating of claim estimatesPreparation of claim files to be processed for paymentIssuing of loss ratio reportsWeekly reporting on claim estimates, statuses, and outstanding mattersElectronic filingEnsure compliance with data integrity requirements.Resolving and or escalating claims queries.Deliver customer service and quality.Attend to queries and provide regular feedback.Ensure adherence to organizational policies, practices and procedures.Ensure product and legislative knowledge is always currentManages complexity – makes sense of complex and sensitive information, ability to independently make sense of information.A calm disposition – personality trait of remaining composed and collected in complicated or stressful situations.Accountable – a strong sense of self accountability and the ability to hold others to meet their commitments.Ability to work independently as well as part of groups – collaboration on large projects will be required.AdaptabilityCross-Functional CommunicationsExcellent organizational, planning and prioritizing skillsDiligent and attentive to detailsMinimum Requirements:MatricRE 5Minimum FETC in Short Term Insurance NQF 4Class of Business in Commercial Lines2 + years’ experience in claims adminMicrosoft Office suite of productsAdvantageousExperience on GrailBilingualPollution Impairment/liability experienceHigher certificate in Short-Term Insurance NQF 5 advantageousExperience in being on call for claimsNote:Suit candidate available immediately.Fixed Term Contract.#J-18808-Ljbffr