Business Segment: Personal&Private Banking To resolve CHNW SA customer complaints and restore, improve and ensure a consistent and predictable branded service recovery experience to retain customers and to minimise reputational risk. To ensure that complaints are resolved according to the complaints management resolution processes. Qualifications Minimum Qualifications Type of Qualification: Diploma in Business Commerce Experience Required Client Coverage Personal and Private Banking 3-4 years Experience in a customer facing service environment (e.g., call centre, branch). Understands the customer distribution network, service processes, products and systems; Ombudsman terms of reference, legislation and its application. #J-18808-Ljbffr