About the job IT BUSINESS ANALYST 3 Responsibilities: 1. Operational Effectiveness: • Ensure operational excellence and effectiveness within the business unit. • Design and document solutions, providing innovative recommendations to positively impact business operations. 2. Project Management: • Manage deliverables on multiple projects for the business unit and company. • Oversee all Business Analyst-related phases of the project or service life cycle. • Provide timely reporting of issues affecting project progress. 3. Cost Consciousness and Risk Management: • Demonstrate cost consciousness and awareness of personal contribution to costs and productivity. • Identify and escalate potential risks leading to increased costs. • Prevent wastage and identify process improvements to contain and reduce costs. 4. Customer Experience Excellence: • Deliver customer experience excellence aligned with organizational values and service standards. • Build long-term relationships with customers based on trust. • Collect and interrogate information and feedback to understand customer needs fully. 5. Project Coordination and Communication: • Manage and monitor all Business Analyst-related phases of the project or service life cycle. • Coordinate, action, and resolve conflicts. • Interact and communicate with relevant personnel in the organization regarding business requirements. 6. Business Analysis and Strategy: • Analyze business unit activities and trends against service standards and best practices. • Present findings and work with the team to implement strategies addressing tactical and strategic goals. • Analyze market trends and recommend adjustments or capitalize on current trends. 7. Process Improvement and Innovation: • Review, analyze, and document business systems and user needs. • Implement, monitor, and control business processes according to quality standards, policies, and compliance. • Research, enable, and consult on improvements and opportunities to harness technology. 8. Quality Assurance and Documentation: • Conduct quality assurance practices and procedures on end-user test plans. • Design and document workflows, ensuring accurate reflection of changes and outstanding issues. • Advocate the appropriate level of quality by resolving important defects. 9. Professional Development and Teamwork: • Assess own performance against competencies and skills required for delivery. • Identify development needs and collaborate on effective solutions. • Contribute to teamwork and inclusivity by working together to achieve team goals. 10. Continuous Learning and Industry Involvement: • Continuously access documentation, reports, research, and relevant information in the specialization area. • Read widely to gather information from diverse sources. • Analyze data and information relevant to the industry to gain insights into current and future trends. • Actively participate in the industry or discipline beyond the immediate organizational environment. Qualifications and Experience: • Minimum Qualification: Grade 12 Certificate. • Preferred Qualification: Relevant degree or diploma. • Experience: 3-5 years as a Business Analyst in the financial and insurance sect #J-18808-Ljbffr