Job Description To design, specify, build, configure and test solutions for delivering the necessary capability to business that enables quality solutions and a client centric orientation These include pricing and risk management solutions along with their related IT processes Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win-win outcomes Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered Preserve relationships despite airing conflicting views and seeks mutual gains when addressing conflicts Anticipate consequences and adapts problem solving based on continual feedback Act speedily to resolve problems queries and complaints Adapt communication styles to meet the needs of different audiences Facilitate one-on-one or group workshops to elicit analyse communicate and validate requirements for changes to business processes and policies and where relevant IT systems Analyse dashboard statistics daily, weekly and monthly to improve productivity Collate data and submit reports as required Follow up to ensure flagged issues are resolved and closed-out Utilise data to improve efficiency and reduce errors Continually identify opportunities to enhance reporting efficiencies Demonstrate urgency and initiative in handling and resolving queries Follow correct escalation processes in handling client complaints Follow through to ensure queries are promptly and efficiently resolved Inspire a culture of pride in the RMB brand services and products always act to preserve and enhance brand value behaving in a way that delivers on the brand promise Drive best in class solutions and practices Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained Make an effort to stay relevant and up to date with relevant knowledge Take ownership and accountability for tasks and activities Maintain a positive attitude and respond openly to feedback Handle stress in ways that do not negatively impact others Continually share debate and communicate learnings Be proactive in anticipating potential problems and continually monitor progress to ensure small details are not missed Take ownership of personal career development leveraging formal and informal opportunities Flag and debate issues constructively i.e. be solution focused Promote a friendly cooperative climate, understand group dynamics and apply appropriate facilitation techniques in working with others to achieve collective goals Be sensitive to others feelings needs values views and attitudes and be courteous and diplomatic when dealing with difficulties and problems others may be experiencing Act in an ethical transparent and morally defensible manner including highlighting unethical practices Job Details Application Closing Date 12/08/24 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match. Should you have any queries, please log it via MyQ . About Us FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo, DirectAxis and MotoVantage. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts. #J-18808-Ljbffr