Be a Client Relationship Manager: Help Businesses Master Board Governance across Africa!Are you passionate about building relationships and ensuring customer satisfaction? Do you thrive in a fast-paced environment and enjoy helping companies achieve their goals? If so, we're looking for a Client Relationship Manager in Johannesburg!In this role, you'll be responsible for ensuring the clients across Africa have an exceptional experience with Diligent Boards, an industry-leading board management solution. You'll wear many hats, all focused on building long-term success for the valued customers.1 – 3 years of experience in customer success or account management, preferably in a SaaS environment; Experience with CRM applications like Salesforce is a plus; A background in Corporate Governance or experience as a Company Secretary is required. A driver's license and reliable transportation are essential.Type: Permanent – HybridSalary: Up to R600 000Area: JohannesburgHere's what you'll do:Customer Success Specialist: Proactively connect with customers to understand their unique needs, challenges, and goals related to Diligent Boards.Onboarding Lead: Lead new customers through a smooth onboarding process, including comprehensive training sessions to ensure they can leverage Diligent Boards effectively.Relationship Builder: Develop and maintain strong relationships with key stakeholders within customer organizations, fostering trust and becoming a trusted advisor.Support Specialist: Be the first point of contact for customer inquiries, addressing any concerns, questions, or technical issues they encounter. Partner with our Global Support Team to ensure prompt resolutions.Product Adoption Strategist: Become a champion for Diligent Boards by helping customers maximize their usage of all features and functionalities to meet their governance and collaboration needs.Customer Advocate: Be a champion for your customers within Diligent, representing their voice and feedback to internal teams. This valuable input will drive product improvements and enhancements.Renewal & Expansion Partner: Collaborate with our sales and expansion teams to ensure customer renewals and identify upselling/cross-selling opportunities for other Diligent solutions.Continuous Improvement Champion: Always seek ways to elevate the customer experience – whether through process improvements, additional support services, or customized solutions tailored to specific needs.To thrive in this role, you'll ideally have:1-3 years of experience in customer success or account management, preferably in a SaaS environment.Experience with CRM applications like Salesforce is a plus.A background in Corporate Governance or experience as a Company Secretary is required.Experience with other board management solutions is a bonus.A strong work ethic, a keen eye for detail, and a passion for exceeding expectations.Excellent communication and relationship management skills to connect effectively with diverse stakeholders.A solution-oriented mindset with a focus on customer success.Adaptability and flexibility to navigate changing client needs and product updates.This is a fast-paced, team-oriented environment with potential travel across Africa. A driver's license and reliable transportation are essential.Job Types: Full-time, PermanentPay: R500000,00 - R600000,00 per yearEducation:Bachelors (Preferred)Experience:customer success or account management (SaaS): 3 years (Required)CRM applications like Salesforce: 2 years (Required)Corporate Governance or Company Secretary: 2 years (Required)#J-18808-Ljbffr