Job Description:Answer software support queries over the phoneProviding Software support to clients remotelyFollowing process to note issues and raise for developmentTesting software to ensure all functionality is workingInstalling of the Software on client machinesProviding Training to clients on the Software Competencies Required:Excellent verbal and writing skills in English and AfrikaansSolid understanding of systems and softwareSolid knowledge of Outlook, Microsoft Word, Microsoft ExcelAccurate Data Capturing SkillsKnowledge of software SDLC will be advantageousKnowledge of the Atlassian product suite will be advantageousAdhering to process (Completing checklists, making notes on clients etc.) Candidate Requirements:Must be able to work independent with little supervisionMust have Matric average above 50% with MathsExcellent time management skillsGood telephone mannersAble to handle challenging situations managing client expectationsProven Track RecordMust be hardworkingMust be willing to learn new technology and understand how business requirements relates to systemsMust be willing to work overtime and weekends from time-to-timeWilling to work with an experienced team