. When it comes to putting people first, we're number 1. The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2024. Role Purpose/Business Unit: To ensure that all contracted KPIs are adhered to within Customer Acquisition Division. To supervise the staff within Customer Acquisition Division to ensure that targets are achieved. Your responsibilities will include: Quality&Processing Times Adherence Pro-actively work to improve existing systems and processes To maintain relationships with customers To supervise the team in order to ensure that targets are met. Ensure service levels are within agreed levels Operational Performance:: Ensure monitoring reports are up-to-date Ensure team performance reviews are done as agreed upon The ideal candidate for this role will have: Min of 3 years relevant experience plus 1 year supervisory/team leader experience Matric – essential 3-year related degree or diploma – desired, not essential Job Related Skill: Credit Vetting Communication Coaching Interpersonal Problem solving Analytical and Investigative Mind Leadership Report writing Job Knowledge: Credit Vetting Customer Services Products and Services Business Environment We make an impact by offering: Enticing incentive programs and competitive benefit packages Retirement funds, risk benefits, and medical aid benefits Cell phone and data benefits, advantages fiber connection discounts, and exclusive staff discounts offered in collaboration with partner companies Closing date for Applications: 30 May 2024. The base location for this role is Vodacom Midrand Campus. The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity&inclusion. #J-18808-Ljbffr