Job Description The purpose of the Operations Trainer role is to deliver product and technical training to their assigned operational business unit. The role of a learning and development professional is a vital component in ensuring agents and operational teams are equipped with all the necessary tools and skills to achieve ongoing optimum deliverables, resulting in: Increased employee engagement Enhanced personal performance Improved productivity Enhanced customer experience Increased employee retention Key responsibilities: Conduct new starter training as well as refresher, up-skilling, and cross-skill training including knowledge checks and assessments, ensuring support is provided daily. Managing a group of trainees on a day-to-day basis, including the administration of the group and follow-through. Supporting in nesting and BAU, conducting and reporting on training needs analysis. Training Delivery: Conduct new starter training as well as refresher, up-skilling, and cross-skill training; Assessment: Assessments must be completed for all training events; Remedial support must be provided to all delegates prior to re-assessment; Administration: Capture learner records in line with Ucademy requirements: Complete Annual Training Reports; Complete delegate attendance registers; Update operational skills matrix. Knowledge, skills, and attributes required: High proficiency in delivering impactful training and facilitation; Strong planning, organizing, and time management skills; High proficiency in verbal&written English; Strong communication and interpersonal skills; High attention to detail and accuracy; Exceptional administrative skills; The ability to work within a team; Self-motivated; Self-manageable; Strong customer service orientation; Proactive. Qualifications Additional Information Working Hours - Monday to Friday - 8PM to 6PM UK Time #J-18808-Ljbffr