Job Description Assist customers with post-purchase inquiries. Resolve issues and complaints promptly and professionally. Coordinate effectively with other departments to ensure customer satisfaction. Track and report on after-sales performance metrics. Contribute to team effort by accomplishing related results as needed. Required Skills and Qualifications: Matric. Diploma in Sales or Diploma in an Engineering-related technical field. One or more years’ experience in aftersales and/or customer service in the automotive industry. Skills Required: Excellent problem-solving skills to quickly analyze problems, identify the root cause, and provide appropriate solutions to clients' issues. Basic technical understanding of the company's products and services to provide appropriate solutions to clients' problems. Knowledge of aftersales processes and procedures, including product warranties, repair and maintenance procedures, and return and exchange policies. Strong Computer Skills: Proficiency in Microsoft Office applications (such as Excel, Word, Outlook, and PowerPoint). #J-18808-Ljbffr