Chefs Training Academy is expanding our sales team, and we are seeking a driven and passionate Career Consultant.JOB TITLECareer ConsultantCOMPANYChefs Training and Innovative Academy (Pty) LtdDIVISIONCampusLOCATIONDurbanPOSITION TYPEFull TimeFIRST LEVEL SUPERVISORCampus PrincipalSECOND LEVEL SUPERVISORSales & Operations ManagerINTERNAL CUSTOMERSAll DepartmentsEXTERNAL CUSTOMERSProspective Students, Students, Alumni, Parents, Financiers, Industry Partners & Associates, Suppliers, Regulatory BodiesKPA'S:1.    Lead Generation:1.1 Actively generate leads through various channels such as cold calling, networking, and referrals.1.2 Identify and pursue opportunities for expanding the client base.1.3 Utilise all marketing opportunities available with the application of most relevant sales techniques to ensure that sales targets are met.2.    Conversion Rate:2.1 Effectively and efficiently accept and attend to enquiries via all platforms.2.2 Administer the information of enquiries effectively.2.3 Monitor and improve the conversion rate of enquiries to enrolments.2.4 Implement strategies to enhance the effectiveness of the sales process and increase conversion rates.2.5 Conduct market research to identify trends, competitor strategies, and customer preferences.3.    Customer Satisfaction:3.1 Ensure effective and efficient process on enrolment of learners.3.1 Measure and maintain high levels of customer satisfaction through feedback collection and resolution of customer concerns.3.3 Ensure positive customer experiences throughout the enrolment process.4.    Training and Development:4.1 Participate in ongoing training and development programs to enhance sales skills, product knowledge, and customer service capabilities.4.2 Continuously seek opportunities for self-improvement and professional growth.5.    Team Collaboration:5.1 Collaborate with colleagues and other departments to achieve common goals and contribute to the overall success of the organisation.5.2 Share best practices, provide support, and foster a collaborative work environment.6.    Goal Achievement:6.1 Set and strive to achieve individual and team sales targets and objectives.6.2 Develop action plans to overcome obstacles and achieve desired outcomes.7.    Compliance and Ethics:7.1 Accurate and organised record keeping and reporting on all different systems and platforms.7.2 Ensure compliance with relevant laws, regulations, and company policies and procedures.7.3 Adherence to all sales process requirements including but not limited to acceptance letters, contracts, student loans, VISA requirements.7.4 Uphold ethical standards in all interactions with clients and stakeholders.SKILL/ KNOWLEDGE:KNOWLEDGE·      Knowledge of administrative and clerical procedures·      Knowledge of computors·      Knowledge of customer service principles and practicesSKILLS·      PC literacy·      Business communication skills (reading, writing, speaking and interviewing skills)·      Active listening (giving full attention to what other people are saying,taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times)·      Social perceptiveness (being aware of others’ reactions and understanding why they react as they do)·      Interpersonal skills (multicultural approach)·      Time management skills·      Decision making skills·      Stress management skills·      Organising and planning skills·      Attention to detailATTRIBUTES·      Dedicated·      Motivating·      Engaging·      Professionalism·      Flexible·      Conversation starterREQUIREMENTS:·      Valid driver’s license·      Physically and mentally fit·      Learning potential·      Multi-task orientated·      Ability to work independantly·      Prepared to market CTIA by taking part in marketing campaigns·      Committed to CTIA’s core values and professional conduct·      Prepared to work irregular hours and travel from time to timeEXPERIENCE:• Matric• 1 – 3 years solid sales and marketing experience• 1 – 2 years solid administrative experience#J-18808-Ljbffr