OUTsurance is a world-class profit orientated short-term & life insurer. You always get something OUT, in that we are vibrant, successful and values orientated with an awesome dynamic culture. Our success can be attributed to the OUTstanding people that work for us.Job DescriptionResponsibilitiesOur retention advisors are responsible for handling difficult calls. It is their responsibility to retain clients and make sure these clients remain part of the OUTsurance familyDealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTsuranceResponsible to up-sell existing policiesSkills and CompetenciesClient service orientedAttention to detail/Quality orientedResilienceDeadline and results oriented/Work standardsInitiativeEnthusiastic and passionate about the job and the companyEffective at planning and organisation/Work managementJudgment/Problem solvingIntegrityTolerance for stressSkills:Interpersonal and communication skillsNegotiationsPractical learningQualificationsQualificationsApplicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE1) completed. Applicants without prior financial advice experience will not be prejudicedExperienceExtensive Sales and Customer service experience is essentialPrevious call centre experience - preferably in a client centric or sales environmentPrevious call centre experience – preferably in a retention environmentAdditional InformationAn ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.We are looking for ambitious, highly motivated and driven Customer Service enthusiasts#J-18808-Ljbffr