OUTsurance has been propelling the South African insurance industry forward for the last 26 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values.Our continued success can be attributed to outstanding employees who set the bar high with their energy and expertise. If you’re keen to grow your career in a vibrant environment with lots of ‘fun’, this could be the career opportunity you’ve been looking for. We are seeking an experienced and detail-oriented Insurance Veterinary Nurse to join our team. In this role, you will be responsible for validating pet insurance claims, managing costs associated with medical history assessments, and providing exceptional customer service to clients and service providers.What Do You Get OUT?OUTsurance has been voted Top Employer South Africa since 2022. Our people vision is to be a great company to work for where you always get something OUT.We Offer Our Employees:A winning, fun and inclusive company culture that embraces diversity.Great Rewards and Recognition programs.Benefits (Medical Aid, Pension fund, Group life and Disability benefits)Growth opportunities (we hire talent, train skill and promote values driven leaders from within)Wi-Fi on campus and Emergency Panic-Assist through the OUTsurance appEmployee wellness programs: Free Counselling, Legal Advice and Financial Coaching for you and your members of household.A chance to give back (Staff Helping SA OUT volunteer program) and much more.Prayer RoomsJob DescriptionValidation of pet claims compared to the cover with OUTCost management in determining the pets medical history and related claimsLiaise telephonically with clients, veterinarians, vet assistants, vet nurses etc.Validation of pet claims according to the various insurance policies in place;Liaising with clients and service providersFinalise all reports and administrationMaking decisions, handle all administration and telephonic queries arising around thatQuantification by drafting a scope of work and finalizing the cost of the claim by looking into reports and previous medical history records.Managing the cost from the start of the claim until the claim is finalised within the set parameters and agreed scope of workHandling and resolving complaints and queries from clients,Conduct all the above to the required performance and quality standards that are in placeOperating in a corporate office environment. (Working from the office)QualificationsMatricA tertiary veterinary nursing qualificationComputer literacy with MS Excel and MS Word being core competenciesAdvantageousRegistration at the veterinary councilExperience in a Pet insurance environmentVeterinary ExperienceAdditional InformationAttributes:The ideal candidate should demonstrate the following:A way of work that anticipates the requirements of various stakeholders when engaging through all mediums of communicationA passion for consensus-based decision makingThe ability to deliver in a high-pressure, innovative environmentCuriosity and comfort with numbers and large data setsA level of influence that creates buy-in and win-win outcomes with stakeholdersThe ability to engage at strategic, tactical and operational levels of the businessExcellent verbal and written interpersonal skillsOwnership of personal developmentThe abilityto align their personal work values to the OUTsurance values of awesome service, dynamic, honest, human, passionate and recognition.Skills and CompetenciesStrong administrative capabilityGood report writing skillsExcellent interpersonal and communication skills (verbal and written)Proficiency in veterinary nursingSelf-disciplined and self-motivatedShould be able to work independently in an unstructured environmentJudgment and problem-solving skillsAbility to handle stressTenacity and resilienceCustomer service orientedDeadline and results orientedIn accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.#J-18808-Ljbffr