Purpose of role:Ensuring and providing a professional and excellent quality of service to consultants, employers and members; as well as consulting advice/ factual information to clients telephonically, electronically and face to face. Customer service should always be of the highest standard to ensure that the clients have positive encounters with us and thus ensuring that the client is retained. The company’s standards must be maintained at all times.RequirementsEducation and Experience:MatricFAIS accredited (120)RE5At least 1 year experience in the Healthcare IndustryHealthcare Industry KnowledgeKnowledge and skills:1-2 years’ experience in a healthcare brokerage or medical schemeHealthcare industry, product and legislative knowledgeProfessional Membership or RegistrationCMS – AdvantageousFSCABusiness understanding:Understanding of the operational requirements aligned to a call centre environmentClient service orientation and ability to interact with clientsCompetenciesLeadership Competencies:Responsible & accountableProblem solver and pro-activePurposeful collaborationOperational Competencies:Client ManagementHigh customer service OrientationAbility to communicate effectively with colleagues, management and clientsService ExellenceAttention to detail/AccuracyService quality orientationCall Centre SLA management and deliveryOperational excellenceProblem SolverCollaboration cultureEffective CommunicationAbility to work with both people and complex dataAbility to work independently and to be definite team player, when requiredProactive/takes initiativeResponsibility and accountability for ownFunctional Competencies:Ability to work under pressure, prioritise and have time management skills.Collaboration across the AF GroupEnsure good self-management skills (adherence to deadlines, planning, prioritizing, ability to work under pressure and time management)Client relationship skills – ability to interact with management as well as members;Communication SkillsDeadline drivenMicrosoft Office competency#J-18808-Ljbffr