Orders Administrator – Kenilworth (Cape Town) - R18k to R20k Experience in running Shopify and Takealot Marketplace portal is essential! Other systems knowledge in Dear Systems, Xero Accounting and PrimeTime couriers or similar required. My client, a global brand distributor for home sports gym equipment, is looking for a dynamic Orders Administrator who will work closely with other members of the warehouse&sales team to ensure that the company's KPIs are met, and each and every customer is impressed. Requirements: · Minimum 2 years of working experience in administration. · Familiarity with shipping&courier logistics and terminology and processes. · Strong understanding of systems&stock with processing of orders. · Excellent analytical and problem-solving skills · Excellent communication and interpersonal skills · Accurate data entry skills and attention to detail. · Excellent written and verbal communication skills · Experience working with an accounting software package. · Experience in running Shopify and Takealot Marketplace portal is essential! · Other systems knowledge in Dear Systems, Xero Accounting and PrimeTime couriers an advantage. Responsibilities: · Ensure all customer orders are processed and ready for the warehouse team to pack and leave on time. · Oversee all sales orders are processed correctly across all sales channels&marketplaces. · Work across our company&sales channel systems. · Process the marketplace orders - Takealot&Makro which includes all paperwork required. · Process the eCommerce orders daily - ensuring the warehouse team can pack and ship timeously. · Oversee and manage logistics with couriers utilised to transport products to customers. · Produce reports and statistics regularly (IN/OUT status report, dead stock report etc). · Verify customer and order information for correctness, checking it against previously obtained information as necessary. · Check inventory records to determine availability of requested merchandise. · Receive and respond to customer queries if needed. · Prepare invoice&shipping documents. · Review orders for completeness according to reporting procedures and forward incomplete orders for further processing. · Filing of all documents required from fulfilling orders. · Inspect outgoing orders for compliance with customers' specifications&satisfaction. · Adjust inventory records to reflect product movement. · Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays if required. · Provide weekly and monthly reports as required for the smooth running of the business. · Provide constant feedback and updates on aspects relating to sales reporting. · Monitor customer feedback via the various tools and take immediate action as required. · Provide weekly&monthly overview reports with insights on customer order KPIs. · Attend operational daily Standup meetings. Application process: Interested candidates who meet the above requirements are encouraged to submit their CV in MS Word format, along with a cover letter highlighting relevant experience, qualifications, clear copy of valid driver's license and head and shoulder photo of yourself to samanthajobs@wcp.co.za We thank all applicants for your interest, however if you are not contacted within 2 weeks then consider your application unsuccessful. #J-18808-Ljbffr