DescriptionRole purpose:Monitoring of the Transport network, troubleshooting and co-ordinating resolution of fault with the support areas. Provide guidance and support to the Transport L1 team, perform root cause analysis and respond to client queries. Identify and implement automation use casesYour responsibilities will include:Monitor the Transport network, perform troubleshooting, log and assign incidents to the support teams as per incident management processTo liaise with internal and external support teams toward fault resolution in order to meet SLAs & OLAsProvide guidance and support to the Transport L1 teamPerform root cause analysis and compile incident reportsKeep up to date with network changes and evolving network architecture and continually evaluate and improve existing processes and systems including identifying and implementing of automation / correlation use casesTechnical / Professional Qualifications:Matric essentialDegree/3 Year National Diploma (S4)/within the Electrical Engineering /Information Technology /Computer Science/ Software Engineering is essentialCore competencies, knowledge, and experience:Analysing, Persuading and InfluencingDeciding and Initiating ActionAchieving Personal Work Goals and ObjectivesPresenting and communicating informationLeading and SupervisingInterpersonal skillsProblem solving skillsCustomer centricKnowledgeIncident Management & Problem Management.Network Management processes and principlesIP Systems/NetworksTransport Core and Access Networks and ServicesGSM knowledge and related technologiesExperienceAt least 4 years work experience within Telecommunications or IT - essential.At least 3 years' experience working in the NOC or environment dealing with Incident Management and problem ManagementAt least 3 years working in the Transmission / IP Networks environmentClosing date for Applications:21 August 2023The base location for this role is,Vodacom Techno Centre, Cape TownThe Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.#J-18808-Ljbffr