Introduction:THE ABOVE POSITION HAS BECOME AVAILABLE AT TRITON EXPRESS CAPE TOWN, REPORTING TO THEBRANCH MANAGERDescription:RESPONSIBILITIES:Providing a telephone service to clients and staff by…Answering in-coming telephone calls, responding, and redirecting as requiredTaking / delivering telephone messages timeouslyGreeting clients, handling queries, providing information, and resolving issues, as is appropriateLiaising with Telkom / Alcatel regarding specific requirements and maintenance needsSourcing telephone numbers and making outgoing calls as requestedMaintaining the reception area and receiving visitors by …Monitoring / reporting on the cleaning and presentation of the reception areaGreeting customers, receiving parcels, etc, and distributingSupervising correspondence collections by clientsProviding information, directing clients, and responding to queriesDelivering client support services by…Conducting customer services level survey by making telephonic contact, questioning, and recordingresponsesPreparing freight quotations by requesting and processing freightware data (A/c no., area (senders &receivers), service levels, quotations, dimensions, weights, and insurance requirement) and faxing printedquotation(s) to clientsInvestigating / resolving freight queries / problems through waybill and discrepancy report reviewing,verification, determining status and communication with clientsReconciling customer statements against master lists and processing distribution thereofLiaising with clients as and when requiredAdministering operational procedures by…Maintaining / supplying driver stationeryAdministering discrepancy manifest in terms of collating all discrepancy reports to master records (excel);contacting and advising clients; communicating with branches viz misrouting; checking scanning details;updating master record information; recording bay schedules in master report; reviewing endorsed waybillsviz claims and administering claims procedureMonitoring third party agent POD’s by printing outstanding POD report (by days) and verifying status;marking-off on dispatch trip sheets; resolving queries and faxing waybillsPreparing waybills awaiting POD’s / waybills awaiting delivery reports, investigating / reporting on problemAssisting with and monitoring delivery and collection procedures by…Responding to delivery / collection clears and resolving queries / problems as indicatedLiaising with clients regarding delivery and collection information / data and instructionsEstablishing / verifying client and collection dataProcessing collection orders and generate collection registersGenerating collection quotes and faxes to clients on requestConfirming collections placed from other branchesProviding adhoc administrative assistance by…Recording / generating collection quotes, registers, and fax to clients on requestConfirming collections placed from other branchesAssisting with cheque collections through telephonic client enquiriesProcessing freightware systems data (modified waybills) by …Capturing waybill details (account number(s), service levels, dimensions, and weights, etc.) and allocatingwaybill depot destinationVerifying entered data and recording line-haul manifestCorrecting scan manifesting (if necessary) by cross-checking retained manifest to waybills awaiting reportsProcessing proof of delivery documentation…Capturing POD’s in Freight ware system, noting discrepancies to Branch Sales ManagerSubmitting endorsed POD’s to Branch Sales ManagerRemitting POD’s to Durban office daily / monthlyProcessing “cash on delivery” banking by…Receiving COD cash and preparing bank deposit documentationReceiving COD cheques and preparing bank deposit documentationReporting bank deposits daily to Head OfficeReporting daily current and dated outstanding COD’s to Durban OfficeProviding administrative assistance by …Monitoring stationery stock (weekly) advising adminSupervisor each Friday of replenishment requirements and placing orders with Head OfficeCompiling monthly stationery reconciliation and submitting to Head OfficeControlling ‘received’ Nedfleet petrol card slips (daily update), preparing monthly reconciliation of petrolslips, and submitting to Head Office.Updating diesel sheets on a daily basis and submitting monthly to admin Supervisor, further advice weeklykm’s for McCarthy diesel’s fleet.Undertaking all general filing and assisting with the copying of creditors’ invoices and ordersRequirements:REQUIREMENTS:• Grade 12 minimum ( Matric )• 1-2 years reception / general clerical experience• Computer literate - MS Word, Excel, Outlook – or similar e-mail system• A good understanding of the Freightware management system – or similar• A basic understanding of warehousing / store procedures• Ability to work under pressure & work unsupervised the majority of the time• Ability to communicate both verbally and written on all levels – both internally and externally• Ability to work as a team player• Ability to communicate fluently in both English and Afrikaans• Good time management – meeting specific deadlines• Prepared to work outside normal working hours – as and when required• Attention to detail at all times – accuracy• Excellent listening skills• Self-motivated & reliable• Presentable and of a professional manner at all times• Own reliable transport to and from work• Work hours 7h00 – 17h00• Willing to work overtime according to client and company need Plennegy (Pty) Ltd was founded in 1955 and is both a trading and holding company with its core business being related to agriculture and property investments. Together with its associated companies, the group develops, produces and distributes seed, as well as supplies farming equipment, fuel and vehicles to the agricultural and retail industries.With a reach that extrends across South Africa, Africa and over fifty countries worldwide, we are committed to an extensive research program to continually develop new seeds and products, improved farming practices and the provision of superior agricultural solutions and service.#J-18808-Ljbffr