To Inspire people to live active lives.The purpose of this role is to recover outstanding membership fees in as little time as possible and preserving long-term relationship with the memberTo collect the Virgin Active Way, collections agent must be polite and sensitive towards our members while also remaining committed to their purpose and persistence Your Duties and Responsibilities...Our collections agents are responsible for handling arrear memberships telephonically or via written correspondenceIt is their responsibility to collect arrears by using the in-house collections methodology and ensure these clients remain part of the Virgin Active familyDealing with member queries and complaints on all levels in a competent, efficient, and professional way, in accordance with the quality and performance standard. All dealings with members must be in alignment with the company culture and valuesWorking cross functionally with other department leaders to ensure that the objectives of the business are being met and outcomes are being delivered We can’t live without… Up to 3 years’ experience as collections agent/representative or similar sales roleProven track record of successfully meeting collections budgets preferably over the phoneOutstanding negotiation skills with the ability to resolve issues and address complaintsMust be able to converse, read and understand EnglishExcellent communication and interpersonal skillsMust be resilient to handle customer rejectionAn ability to multitask, must be able to switch between multiple systems while helping customers and switch channels frequently – from the phone to emailAbility to be polite and compassionate without lacking confidence We’d like you to have… Customer centric focusMust display empathy and ability to build rapportQuality must be your key focus in delivering the resultMust have excellent influencing skillsMust be able to manage objection and be able to resolve callsMust be able to work independentlyMust be a good team player and treat the team with respect We’d love you to have… Good knowledge of relevant computer programs (e.g. CRM software) and telephone systemsREGISTRATION SUPPORT Tel: 010 140 3099 virginsupport@pnet.co.za The Diversity & InclusionOur commitment to employment equity measures, Virgin Active will target suitably qualified candidates from previously disadvantaged groups as part of its recruitment process, with the exception where a particular role sought to be filled is already adequately represented by the afore-mentioned groups.Vaccine statementOur duty as an employer is to ensure the safety of our people. Our business therefore supports the South African COVID-19 vaccination programme and we encourage all our people to protect not just themselves and their loved ones but also, colleagues, by getting vaccinated as required in terms of nation roll-out measures.#J-18808-Ljbffr