Job Description:Reporting to the Front Office Manager, the successful incumbent will be responsible to oversee all facets of the guest experience in the Hotel as well as manage and monitor the day to day operations and activities of all employees in Guest Services, Concierge/Porters and the Transport department. The incumbent is also responsible to ensure that internal (SOP) and external (grading) standards and procedures are continuously achieved and services provided are professionally executed.(ads1)Job Responsibilities:Direct , guide , coach, train as neededAssume responsibility for gaining feedback from guests and monitoring feedback scoresEnsure 5 star service is provided to all Guests at all timesEnsure guests needs are met as per the required standardsRemain current in all updates with regards to new procedures and training.Handle all Guest queries and solve them efficientlyBe aware and able to enforce all Health & Safety proceduresInform all staff of daily activities, group and VIP arrivals as well as special requests and repeat guests.Responsible for employees who working in customer-facing positions throughout the hotelCheck accommodations and ensuring any special requests are carried out accordinglyJob Requirements:Proven ability to handle conflict situationsExcellent leadership and people-development skillsCustomer service focusedExcellent verbal and written English communication skillsAbility to maintain excellent standards and service levelsExcellent interpersonal skillsMatric and recognised Hotel School QualificationStrategic thinking and implementation abilityStrong administration, planning and organisational skillsJob Details:Company:Sun InternationalVacancy Type:Full TimeJob Location:Cape TownApplication Deadline: N/A(ads2)Apply Hereinstantcareers.net#J-18808-Ljbffr