Our client is a dynamic outsourcedSales and Marketing company based in Durbanville, Cape Town. They are looking for anexperiencedCentral Reservationist to join their team.Our client is responsible for all elements of Reservations forhotels, lodges & guest houses in South Africa, Kenya, Botswana, Tanzania & Mozambique.Main ResponsibilitiesAdministrationTo maintain the integrity and overall efficiency of our clients processes and continually striving for improvement of said system.Ensure all incoming emails, reservations messages are dealt with promptly and accurately, and within a 2-hour response time.Answer all incoming emails on the same day of business.Answer phone calls as promptly as possible in a courteous professional manner.Input all reservations accurately into the PMS system.To be fully conversant with all property rates, including rack, corporate and contracted.Help maximise room sales by upselling to a higher category.To be responsible for the timely upkeep of the archives.Ensure that all reservations are handled efficiently through effective office operating systems.Ensure that all reservations records are filed accurately and can be retrieved promptly.To have knowledge of the property's internal and external reservation systems (Third Party Website i.e Booking.com etc).Ensure that bookings for each day are checked prior to arrival for accuracy and confirmations. Checked 7 14 days in advanceEnsure all reservations are tracked correctly for statistical purposes (Source codes etc).Ensure guest profiles are used and utilized correctly. Ensure all Special Attention Guests (SAG) requests are dealt with accurately, and that every effort is taken to ensure they receive the appropriate service.To have complete knowledge of all rooms, along with the property's facilities, as well as local area competitors.Ensuring all Reservations are checked as per the below timelines for accuracy prior to the guests arrival (Dependant on property terms and conditions)60 days40 days30 days14 daysTo ensure all booking fields are correct:Guest Nationality Agent Information VIP status used as requiredSource CodesTo ensure each Reservation has the following booking notes:ETADietary RequirementsContact information of the guestEmergency or direct contact information Activities are clearly stated.Room configuration ie TWIN bed, King Bed Arrival and Departure information Special OccasionsSpecial requirements dependant on property needsSales & RevenueTo ensure all commission invoices are correct and tracked accurately to avoid excess commission payments by close of each monthAccurately prepare revenue reports as requested by the Reservation Department Manager Correctly logging No shows and cancellations as per the property standard.Ensuring all Reservations have deposits / Full pre-payment which is line with the property payment termsIdentify & report to the Reservations Department Manager any potential risk factors that may impact revenue tTo adhere too and fully understand all Terms and Conditions relating to the propertyPass onto the sales department any possible leads which could develop into future business.Analysis each property individually and identify & communicate any potential Sales needs to increase revenue to the Strategic Manager(s)Utilise stay through and minimum stay parameters to maximise room revenueUse of effective chase systems to maximise rooms revenueMinimise the number of unconfirmed reservations to maximise revenue. To be constantly aware of all competitor developments and pricing and communicate accordingly to all appropriate departments.RatesTo be fully converse with all rates and offers for each property within the cluster To ensure all rates are correctly loaded onto the PMS systemTo ensure the correct STO rate is allocated to the correct agentTo distribute in conjunction with the Sales team, STO rates to agents and updating the STO report Accountable for quoting and applying correct rates to agents and direct guestsRequirementsMust have a valid PassportTraveling is required - Domestic & International2years experience in a similar roleKnowledge of ResRequest, Semper, NightsbridgeMUST be able to commute daily to the Office.#J-18808-Ljbffr