About us:Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. We don’t do memecoins.Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.The role in a nutshell:You will be leading the Payments Operations Team consisting of the group of people that take care of the day-to-day operational functions of payments. The role reports into our Global Head of Payments.In the first six months you will :Obtain an understanding of Luno’s current Operational environment and processes relating to PaymentsBuild relationships with the rest of the Operations leadership team as well as the Global Payment Operations teamUnderstand our current risk and control environment and provide suggestions for improvementYour mission will be:Oversee day to day operations related to global customer payments and payment gatewaysProvide strong hands-on leadership to a growing Operations teamWork with the engineering, community and operations teams to identify operational areas of improvement and create and monitor new processes to keep teams as efficient as possibleOversee bank and payment provider reconciliations and investigate any issues that are identifiedOwn and monitor key Operational metrics and SLAsOnboard and train new team membersManage operational task rotations and schedulesOwn and regularly review Standard Operating ProceduresOversee and enhance cross-functional relationships between members of various Operations teamsEngage regularly with team members regarding performance and career developmentImplement and execute processes related to internal audits, quality control, compliance and trainingA little about you:A relevant University degree from a reputable tertiary institution (finance field will be advantageous)3-5 years work experience preferred, preferably in a banking environment or a team responsible for managing large payment volumesA South African work permit if not a South African citizenHigh attention to detailApplies critical and creative thinking and to create efficient processesDelivers results that create the best experiences for our customersLeads change through entrepreneurial thinking, a strong sense of responsibility and a very high level of integrityHave experience using data analytics to provide reporting, insights and metrics to effectively manage the payments function and the team's performance.High levels of EQ and proven experience in leading a teamExcellent interpersonal and communication skills, a strong team playerInterest in Cryptocurrency and Payments will be advantageousInternet access at home and the ability to work remotely (Luno will provide successful candidates with suitable equipment to set them up for success)Proven planning and organisational skills to meet tight deadlines and prioritise workloadThe ability to influence and make recommendations confidently with the use of data and analyses, especially to the senior leadership teamLife at Luno:Remote but reachable work policy gives you the freedom to choose between working from home or the office.Plus the option to buy and sell up to 5 days leaveImprove body and mind, with excellent private medical insuranceAccess to Learnably and our additional learning platforms for your personal and professional development6 months primary care-giver leavePaw-ternity leave for your furry friendAnnual Inspiration Day in addition to your annual leave which increases based on your length of service!A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our LunautsFree lunch and snacks.0 fees up to a certain amount with Luno from the day you start.**Offer only available on Luno Instant Buy, not Luno Exchange.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.#J-18808-Ljbffr