These jobs were popular with other job seekersEnsure that all inbound and outbound Fraud cases (calls and emails) are actioned in order to provide assistance / feedback to customersAnalyse alerts flagged on the fraud monitoring systems and confirm validity of suspicious transactions / activity with customers in order to detect / prevent fraud (all fraud types)Load security blocks where suspicious transactions / activity cannot be confirmed with customers and make clear notes on the fraud monitoring and case management systemsEnsure that procedures are always followedEnsure that high risk / unusual activity is escalated immediatelyEscalate any errors / deviations from procedures immediatelyMonitor and adhere to shift rosterMaintain customer confidentialityDealing with customers in a professional mannerProvide feedback to internal and external stakeholdersEscalate / report high risk incidents immediatelyAction all cases in the Case Management SystemAction alerts triggered on the fraud monitoring systemTake inbound calls from clients disputing transactionsWhere fraud is confirmed, update on the Case Management System with the correct fraud type and details of the incidentStop / block accounts / cards to prevent further losses / exposure to the bank / its clientsDesired Experience & QualificationMatricRelevant diploma / certificate / training in Fraud Risk ManagementGood knowledge of banking products and services2-3 years’ experience in Fraud Risk, Call Centre environmentAble to work under pressure and meet deadlinesAble to use own initiative to solve problemsTeam playerInterested?POPIBy applying for this position, you consent in terms of the Protection of Personal Information Act (POPI Act)to your personal information being obtained; utilised and stored by the Company through inter alia,reference checks, credit checks and trace reports.Should you not hear from us within 7 days, please consider your application unsuccessful HR Services, Recruitment & Selection These jobs were popular with other job seekers#J-18808-Ljbffr