Infrastructure Tech Support IT Support - IT Cape Town - Western Cape Do you have a knack for turning frowns upside down? Our consulting house is looking for a Support Agent with the charm of a magician and the patience of a saint. If you love helping people and making things right, read on! Location: Cape Town (On-site) Required Experience and Exposure: ITSM process experience System Health check (e.g. backups, server health, integration reporting) End user support triage and escalation to L2 users Simple user requests (e.g. over the shoulder support, FAQs) Service Request processing (e.g. User onboarding) System personalisation (e.g. search filters) Respond to end user queries (e.g. access level queries, reporting, user-level incidents) Respond system event alerts, log faults (e.g. System performance incidents) Usability checks (e.g. system responsiveness) Create problem records (e.g. for repeat incidents) Data Quality checks (e.g. foundation data validation) Integration reporting (e.g. ticket status alignment) User attestation reports Apply for this Job #J-18808-Ljbffr