View all jobs Customer Care Officer (JB4357) Century city, Cape Town, Western Cape · Customer Service Customer Care Officer (JB4357) Century City Market Related To ensure customer retention by assisting on social media, cancellations and transfers. Primary function is to ensure customer retention by assisting with Social Media queries and complaints, cancellation requests and the salvaging thereof, and transferring student’s courses to another course of their choice as well as changing course to a new potential student. Assisting with projects relating to complaints, cancellations and transfers which will include call out projects, cancellations projects and transfers projects and updating learners to the most recent version of the course Educational requirements: Grade 12 1-2 years customer service experience MS office literate Duties and Responsibilities: Transfers and updates Processing and submission of authorization vouchers social media Receives complaints via telephone internal emailed complaints, Hellopeter, and Social Media from customers Cancellations Achieved agreed targets Reporting and administration Ad hoc duties#J-18808-Ljbffr