We are looking for an IT Support Specialist to join our team in Cape Town - Hybrid.This role supports the smooth running of the production applications and infrastructure and is individually accountable for achieving results through own efforts.Role Description:Supports the running of production applications.Provides 24 x 7 first-line standby / support for production environments.Creates temporary fixes within systems to achieve Service Level Agreements.Provides technical advice and consultation to the business.Implements cost saving / optimisation initiatives.Participates in systems handover process (OSSP).Acquires and applies knowledge of business processes, procedures, policies and practices.Communicates effectively regarding support related activities.Participates in software and/or hardware upgrades.Responsible for capacity monitoring.Pro-actively monitors the production environment.