CONTRACT    CONTRACT    CONTRACT    CONTRACT    CONTRACT    CONTRACT    CONTRACTFraud/Claims with Online Purchases:Seeking 4 contractors to start immediately to handle Claims on Online purchases, be responsible for investigating customer refund claims, identifying fraudulent claims, and contacting customers who display unusually high claims rates. Requirements:2-3 years of experience in fraud investigation a bonus5+ years in a customer service contact center environmentStrong analytical, investigation and problem-solving skillsExperience with fraud systems, refund protocols, tactics and best practicesExcellent communication, collaboration, and interpersonal skillsAble to have difficult conversations with customersResponsibilities:Conduct investigations into customer refund claims to identify those that may be fraudulentLiaise with internal teams to manage and investigate refundsAnalyze refund data and make decisions on customer classifications based on data providedMonitor and identify trends in refund claims at a customer level or store levelWork with the organizations fraud system to ensure that refunds are processed according to established protocols and guidelinesContact customers who display high refund claims rates to determine the legitimacy of their claimsParticipate in training sessions on fraud prevention and process controlsEssential:Must have worked in the Fraud Department if not must be the level of a 2icMatricMust be able to work rotational shifts which include the weekend (40 hours per week)