Main Purpose of Job: To ensure the Technical Department is managed in an efficient and professional way resulting in excellent operational delivery.Qualifications& Experience:Relevant Degree or equivalent5-8 years experience in a Security industryExtensive Technical ExperiencePeople management experienceJob Requirements & Other Attributes:Computer Literate (MS Office and Outlook)PSIRA registered (Grade A)Budgeting knowledgeProject ManagementConversant in SAIDSA requirementsDuties:Technical efficiencies:Manage the Installations and Service revenueManage the implementation of Sales through the Technical program in the regionManage the fuel consumption within TechnicalManage the Overtime costs within TechnicalManage and maintain “wait/lead time” for installations and servicing of alarmsManage operating cost of the technical fleet vehiclesManage and drive the new product lineManage staff turnover within TechnicalManage and control the operating costs within Technical (Budget)Manage and control the operating costs within Technical (Budget)Manage absenteeism and excess leave within TechnicalEHS:Conduct EHS audits within TechnicalConduct fire and evacuation drillsConduct EHS inspections within TechnicalImprove and manage the accident ratio in Operations DepartmentsCustomer Service:Identify the root cause for customer service issues in TechnicalManage and compile reports on any outstanding issues on call-outs and services renderedCreate a performance-based culture through implementing a cutting edge performance management system and provide necessary trainingProvide guidelines for training and succession planningPerformance ManagementCreate a performance-based culture through implementing a cutting edge performance management system and provide necessary trainingProvide guidelines for training and succession planningCompetencies(Technical & Behavioural)Timely decision makingDelegationInterpersonal savvyDelegationBusiness AcumenManage diversityCaring about direct reportsAction-orientatedCustomer focusNegotiationProblem solvingWe reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.#J-18808-Ljbffr