These jobs were popular with other job seekersManaged Talent Solutions' client in the automotive sector is looking for Mid-Level Desktop Engineer for their Bloemfontein team. This role focuses on swiftly addressing incidents and service requests while adhering to policies and standards.Respond to all assigned Helpdesk tickets regarding hardware, software, and networking meeting set SLA’s based on call category and classificationsProblem solving and issue resolution through effective diagnostic and troubleshootingLiaising with other functional leads and systems owners as required during service request fulfilment and incident responseDirect unresolved issues to the next level of support personnelPerform special tasks as assignedGuide users and orient them on all IT systems, systems usage and IT processes. Walk them through installation and configuration of applications and computer peripheralsParticipate in project delivery completing tasks as assigned by project managementHelp create technical documentation and manualsPerform Systems Administration and Maintenance as assigned by ICT Service Delivery Manager ExternalRequirementsStrong technical IT infrastructure background with related ICT qualification/certificationsITIL Foundation (advantageous)A minimum of 3 years of relevant experience in Desktop Support /Technical SupportMS Desktop Operating systemsOffice 365Antivirus and Firewall knowledgeValid driver's licenseDuties & Responsibilities See Description Desired Experience & Qualification See Description These jobs were popular with other job seekers#J-18808-Ljbffr