Massmart Bloemfontein, Free State, South Africa Direct message the job poster from MassmartHR Professional - Talent Acquisition SpecialistDevelopment of a store strategy in alignment to BWH strategyAnalyze competitors and customer needs in the market that the store competes in and action resulting out of the analysis.Ensure clear identification, clarification and implementation of store strategy and departmental strategies in line with company strategy, ensuring full understanding of these within teams.Review implementation of strategy and take corrective action to address problems/ amend/ update action on strategic plans, as needed.Enhance the company profile through participating in business forums and involvement in community projects and drive business development implementation of action plans to action customer recruitment and improve customer spendSubmit monthly reports on all relevant information to the Regional Operations ManagerAchieve agreed financial budgets and targets through implementation of plans to achieve maximum profitabilitySales and margin plans, that pro- actively identify opportunities to improve sales and margins and re-actively address shortcomings to improveShrinkage control and obsolescence plans, that proactively have controls in place that reduce risk and reactively address shortcomings and opportunitiesExpense control and personnel cost plans, including budget formulationAchieve PBIT growth targets that ensure incentives are achievedCreate and maintain a high energy, customer-centric and service-oriented climateDrive the Builders Formula for success by ensuring action plans are put in place, communicated and driven effectively by all employees effectivelyDrive an improvement in the stores annual BUA engagement survey scoreLead by example in demonstrating that customer service and customer satisfaction is of primary importanceEnsure that store is appropriately structured and staffed to achieve levels of customer service in line with strategy and promise to customers – ensure effective use of staff schedulingEnsure managers have technical and leadership competence to effectively direct, guide, inspire and energise subordinates and are doing soEnsure staff selected for positions are of the calibre to provide superior levels of performance and customer service – ensure objectivity and fairness in selection decisionsEnsure all staff are fully competent in the knowledge and skills required to perform their duties effectively and provide superior customer serviceGrow market share within the market the store operatesAnalyse customer footfall and develop plans to ensure sustainable growthAnalyse basket value and develop plans to ensure sustainable growthMeasure levels of customer satisfaction continuouslyEnsure store is appropriately ranged and stocked – in terms of quantity and balance – to achieve sales objectivesEnsure staff are correctly trained and motivated to provide superior customer serviceConduct regular price surveys and ensure price competitivenessEnsure key customers are identified and appropriately “managed” to maintain/increase their purchases and profitabilityEnsure external representatives are effective in servicing existing customers and sourcing new customersKeep abreast of developments/trends in local market and plan and execute activities to mitigate risks and exploit opportunities identifiedManagement of peopleDevelop strategy that supports group goals of being the most attractive retailer to work through effective selection and recruitment, and meaningful development opportunitiesEnsure that the team structure is resourced by motivated and empowered staff and lead by sound performance management and transformational leadership practicesEngage in robust Talent Management process to help identify career growth and successionDevelop Individual Development Plans to enable employee career plansEnsure Career development discussion and plans are in place for all high flyers and that the necessary development is being driven.Manage risk and complianceDevelop strategy that supports group goals of delivering a safe environment for both customers and staffplanning and complianceall applicable laws, policies and rules are obeyedall role players have been trained and have a clear understanding of both Interpretation and application across all aspects of health and safetyall emergency contingency plans are in place, known to staff and are practicedSeniority levelSeniority level Not Applicable Employment typeEmployment type Full-time Job functionJob function Sales and Business Development Industries Retail Referrals increase your chances of interviewing at Massmart by 2xGet notified about new Store Manager jobs in Bloemfontein, Free State, South Africa. Bloemfontein, Free State, South Africa 1 week ago Bloemfontein, Free State, South Africa 1 week ago Bloemfontein, Free State, South Africa 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr