Assume the overall responsibility for growth and profitability of Crop Insurance in the designated area, keeping and expanding contact with the clients, in line with Santam and Broker objectives. Provide technical support and assessments and deliver a high-quality service and support to the client base. PORTFOLIO GROWTH Identify new potential clients/intermediaries. Identify competitors and gather market intelligence. Provide input into the broker business by sharing analysis, compile and manage intermediary clients’ prospect list. Preparing and delivering quotes (direct and through intermediary). Identify and facilitate opportunities to be part of industry forums and events Senior relationship manager also assists regional manager on regional level. Detailed explanations regarding changes with respect to terms/ Grow the portfolio through direct sales and through intermediaries. BUSINESS PLANNING Contribute/participate/prepare area reports and presentations (can be regional as well as at a senior level). Assist/drive profitability by improved cost managements (commission, management expenses, assessment cost). Assist in/produce analysis of existing clients and segments. Provide input to marketing ideas. Identify opportunities to market the brand. Events budget, invite the intermediaries and participate. Analyse of existing clients and segments DISTRIBUTION CHANNEL MANAGEMENT Advise intermediary on appropriate channel selection. Take ownership and manage channel solution implementation at intermediary level. LOSS ASSESSMENTS Performing assessments. Manage part-time assessors. Train assessors in collaboration with technical insurance services. Performing control/inspection assessments and re-assessments where complaints are logged on assessments. TECHNICAL SUPPORT Training assessors in the correct assessment of the crops cultivated in the designated area (districts). Receive and manage all Damage Reports from brokers after insured loss reports. Conduct insurance assessments, especially specialized assessments, personally. Managing the assessor corps after a hail event to assess the damages to crops. Inspections on a random basis to ensure a high level of accuracy of assessments performed. CLAIMS RESOLUTION Conducting claims estimates on allocated business/portfolio. Facilitate resolution of queries at any point of claim by understanding end-to-end claims process (registration, assessment, settlement, repudiation, dispute handling etc.). Interpret policy wordings against claim situations. Analyse and report on claims drivers affecting portfolio growth and profit, such as frequency, average cost per claim (acpc), severity etc. Manage ex gratia requests by assessing merits (loss against policy cover, policy and intermediary history) and create business cases for management consideration. Maintain close network relationships with claims handlers, assessors etc. INTERNAL NETWORKING Build relationships with business and insurance support, facilitate the resolution of queries and issues with claims. Contract and monitor service levels with support units. Build effective working relationships with RM, RU, assessors and advisors. Attend and participate in quarterly distribution planning meetings. Manage escalations, exceptions and service interruptions in the different channels. CROPS Understand the climatic needs for each crop, as well as the genetic differences between cultivars. Able to distinguish the problems regarding weeds, diseases, nutrition, insects etc. FARMING METHONDS Understand the need for, and the effective use of equipment and machinery. KNOWLEDGE AND SKILLS Business management Negotiation Conflict management EXPERIENCE AND QUALIFICATIONS 2 – 3 years of specialised crop experience is essential Grade 12 H Dip degree in Agriculture (preferably with horticulture as a subject) FAIS compliance: Commercial and Personal Lines and RE a preference Driver’s license ABOUT THE COMPANY Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets. Our recruitment process Onboarding Step 8 You made it. Here we ensure we receive all your documents to get you onto our payroll system. Our recruitment process Advertise Step 1 Our vacancies are advertised between 3-5 days depending on the market availability of the skills required. Our recruitment process Step 2 Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role. Our recruitment process Step 3 Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process. Our recruitment process Telephonic screening Step 4 Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions. Our recruitment process Your interview Step 5 We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot! Our recruitment process Assessment Step 6 Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials. Our recruitment process Step 7 Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview. Our recruitment process Onboarding Step 8 You made it. Here we ensure we receive all your documents to get you onto our payroll system. Our recruitment process Advertise Step 1 Our vacancies are advertised between 3-5 days depending on the market availability of the skills required. Our recruitment process Step 2 Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role. Our recruitment process Step 3 Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process. Our recruitment process Telephonic screening Step 4 Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions. Our recruitment process Your interview Step 5 We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot! Our recruitment process Assessment Step 6 Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials. Our recruitment process Step 7 Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview. Our recruitment process Onboarding Step 8 You made it. Here we ensure we receive all your documents to get you onto our payroll system. TIPS&TRICKS Getting ready for your interview There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here. Santam has been officially recognised by the Top EmployersInstitute as a Top Employer 2024 for excellence in people practices. This is the eighth consecutive year that we have achieved this accolade. #J-18808-Ljbffr