__vacancyopjusttionswidget.opt-Department __ Other __vacancyopjusttionswidget.opt-Job Type__ Full-time __jobinformationwidget.freetext.LocationText__ Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and Development Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world. Find out more on careers.rentokil-initial.com Our family of businesses: Rentokil Pest Control is the world’s leading commercial pest control company who provide quality, diligent and friendly services to all our customers. We operate in over 65 countries and we are ranked in the top 3 in 63 of those. We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity. Although we don’t provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens. Initial Hygiene is the world’s leading hygiene services company who provide quality, diligent and friendly services to all our customers. We operate in over 40 countries and we are ranked in the top 3 in 38 of those. We produce high quality, tailored hygiene product ranges for washrooms - across all sectors and industries where our customers look to us for our knowledge and integrity Ambius is the world leader in providing interior landscaping services for a range of customers from boutique hotels, to shopping centres. We use planting, scenting, flowers, artwork and exterior landscaping maintenance to improve the environment for the benefit of the customer and their employees. Ambius is a global brand across North America, Europe South Africa and Australia. Requirements: To lead, coordinate, motivate and develop a team of service technicians to provide world class pest control services to our HD customers whilst ensuring achievement of all relevant service KPI’s. To intervene purposely to optimize service performance with individuals, or the team, by taking timely and effective action when KPI’s are not being achieved or by identifying and then rolling out best practice when they are being exceeded. To facilitate overall customer retention by ensuring that excellent front line relationships are maintained with customers by: Assuring service quality by frequent site QA visits. Continually developing technician competency via frequent field coaching and subsequent performance feedback Developing and maintaining a positive high personal profile with selected customers. Agree individual and team service targets with Branch or Service Manager in order to deliver the Branch’s / Company’s business goals Supervise a dedicated team of service technicians to achieve agreed individual and team targets; includes conducting regular reviews with each technician to direct performance against targets including making appropriate interventions and taking necessary disciplinary actions (short of dismissal) to assure effective corrective action is taken. Ensure that individuals and the team are competent and fully trained to the professional level laid down by the Company for the work that is being allocated to them. Ensure that new recruits are not permitted to work unsupervised until training has been completed and competence has been established. Supervisor is responsible for maintaining accurate and adequate records to demonstrate this. Conduct regular (minimum of 6 per technician per year) coaching sessions, and when required remedial service field training, with all technicians. Maintain accurate records and complete formal feedback via a full Technician Performance Assessments (TPA) at least once per year. Analyse TPA results in order to identify competency gaps and arrange necessary training to ensure technician competency is improved continually and meets the required minimum standard as defined in the TPA. Liase with Branch Manager and other supervisors to ensure that use of training resources are coordinated and used optimally. Complete regular Quality Assurance checks on client’s premises to ensure that each technician is maintaining appropriate service quality; intervene with appropriate corrective when necessary and conduct regular reviews with customer site management to assure maintenance of good client relationships. Ensure all customer complaints are resolved professionally including following up if required to the customers’ satisfaction. Evidence of competitor activity at the client should also be recorded and communicated to the branch / service manager. Ensure that both individual technicians and the team maintain acceptable productivity levels including planning/managing/authorising overtime, annual leave and sick leave coverage. Seek to drive year on year improvement in each KPI. Ensure techs carry the full list of preps required Ensure all tech have the correct tools and equipment to carry out their work professionally Ensure effective and timely communication across the team via regular team meetings and upwards weekly with the service manager – reporting on individual and team performance at least weekly. Ensure customer portfolio are always audit ready through online site audits, updating of site plans, updating of contracts, updating of customer details, etc Ensure all company policies and procedures are understood and adhered to by the service team e.g. OH&S, Human Resources, Security Policy Compliance etc. In addition to the above, the jobholder will be expected to comply with any reasonable instructions, which may be issued by the Company from time to time. Conduct vehicle inspections weekly,monthly Help and support lead generation. Assist and conduct MyRentokil training sessions if required. Conduct on site pest awareness training if requested by the client. It should be emphasised that this is a field role and the expectation is that supervisors will spend 4 full days a week in the field with service staff fulfilling the above functions and maintaining a high level of morale. Behavioural Good interpersonal Skills Tenacity and resilience to stress Initiative/ proactive Integrity/reliability High energy levels (action orientated) Goal setting and achievement Problem solving skills/solution driven Lateral thinker Organizational and planning skills Skills Matric/equivalent Specialist Jobs: Fumigation, ULV, Thermal fogging, Birds, Termites, HACCP Minimum 3yrs experience in Service industry / Industry Knowledge advantageous Customer Care experience advantageous Valid unendorsed driver’s license Numerical acumen Qualifications: - Matric/ Grade 12 - Full NCPC (ESSENTIAL) - Specialist Jobs: Fumigation, ULV, Thermal fogging, Birds, Termites, HACCP (ESSENTIAL) - Valid Code 08 licence (ESSENTIAL) Are you interested? Here's what you can expect when you join us... A number of benefits including: Subsidised Medical Insurance, Risk and Retirement funding Employment Equity Rentokil Initial believes in diversity and thus offers all employees opportunities and avoids discrimination in compliance with the Employment Equity Act. Our selection process will therefore give preference to suitably qualified Employment Equity candidates in order to to achieve our Employment Equity numerical targets. Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today! Find out what's at the core of this company. Learn about Rentokil Initial's innovation culture Rentokil Initial:Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to pr To afford Candidates the opportunity to gain work experience and to satisfy requirements to complete their qualification. Candidates should have completed their theoretical studies and will be employe To lead, coordinate, motivate and develop a team of service colleagues to provide world class services to our customers whilst ensuring achievement of all relevant service KEY PERFORMANCE INDICATORS ( Rentokil Initial:Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to pr Rentokil Initial:Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to pr Sam Schrader is the UKIB Region&Corporate Functions IT Director at Rentokil Initial. She first joined Rentokil Initial as a graduate student in the RI Management program in April 2005, where Teaser Read about Sam Schrader's fantastic journey from a new graduate to becoming the IT Director at Rentokil Initial. Sam's story shows us how learning from others, trying out different jobs, and always being willing to learn can lead to great success in the IT and business industry. Explore her story to see what it takes to build a successful career. We are thrilled to announce the launch of our brand-new career site, a platform designed to help you find the perfect job at Rentokil Initial and showcase our vision and values.Why the c Teaser We are thrilled to announce the launch of our brand-new career site, a platform designed to help you find the perfect job at Rentokil Initial and showcase our vision and values. Inside the Corporate graduate scheme: 1 scheme, countless experiencesAman Bains, Finance Graduate"One thing I have learnt during this graduate scheme is that my career is In June we celebrated 120 years of our Initial brand. It has been 12 decades since Arthur and Laura Bigelow set up a unique office towels business in London, with customers’ initials embroidered Teaser In June we celebrated 120 years of our Initial brand. It has been 12 decades since Arthur and Laura Bigelow set up a unique office towels business in London, Carrying the RI torch across Asia and MENATRentokil Initial is not just any company. Rentokil Initial is a company with its feet planted squarely on solid ground and with a phenomenal vision to Teaser Rentokil Initial is not just any company. Rentokil Initial is a company with its feet planted squarely on solid ground and with a phenomenal vision to become the most loved and respected services business on the planet. Promoting Period Dignity in partnership with the England and Wales Cricket boardInitial Washroom Hygiene and The England and Wales Cricket Board (ECB) have announced a high-profile partnership d Teaser Initial Washroom Hygiene and The England and Wales Cricket Board (ECB) have announced a high-profile partnership designed to bring period dignity to grassroots cricket by ensuring menstruation is not something that holds back women and girls from playing cricket. New science opens doors for future innovationAt Rentokil Initial we pride ourselves on our ability to innovate to provide the best possible products and services for our customers.Our world-lea Teaser At Rentokil Initial we pride ourselves on our ability to innovate to provide the best possible products and services for our customers. Another 3,500 trees planted in the Pacific!This year eight colleagues from Ambius and Initial Hygiene joined 132 volunteers inthe largest community tree planting weekend at the Nightwings rainf Teaser This year eight colleagues from Ambius and Initial Hygiene joined 132 volunteers inthe largest community tree planting weekend at the Nightwings rainforest to plantover 3,500 trees. #J-18808-Ljbffr