Dis-Chem Pharmacies is continuously looking for Retail Store Assistants to build a talent pool for their various stores.The aim of a strategic talent pool is to have a readily available and pre-screened group of individuals with specific skills, qualifications, or attributes that make them suitable for future job opportunities within Dis-Chem Pharmacies.Minimum Requirements…Essential:Grade 12 / MatricBasic computer skills (Word, Excel and Outlook). SAP.Retail experienceJob Specification…Manage and report all customer complements and complaints to management.Establish a professional relationship with customers.Ensure all customer stock queries are dealt with and resolved.Maintain effective external communication with customers when they require feedback.Assist customer with any enquiries and refer customers to the appropriate departments where applicable.Adhere to the customer turnover per hour rate as per company benchmark.Manage the shorts and overs at the point of sale, including the floats.Manage refund and return transactions.Ensure that back shopping and returned goods are handled correctly.Verify and review deliveries and invoices for total accuracy.Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.Manage and control high risk stockPrepare the run reconciliation on a daily basis.Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.Maintain effective liaison between relevant parties.Maintain effective document control including but not limited to float, petty cash, cash on hand.CompetenciesEssential:Retail administration and operational knowledgeTeam player, good customer relationsLeadership and management skillsTrustworthy and honestyAbility to work under pressureDeadline drivenSpecial conditions of employment:South African citizenMIE, clear criminal and creditDriver’s license and/or own reliable transportRemuneration and benefits:Market related salaryMedical aidProvident fundStaff accountONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.#J-18808-Ljbffr