The Delivery Manager is responsible for establishing, promoting, and governing the delivery management practices, methodologies, and tools used across the organization's BI and data/analytics teams. This role will lead the Delivery Management Center of Excellence, ensuring consistent and efficient delivery of BI and data solutions through the adoption of industry-standard delivery frameworks and processes. Lead the Delivery Management Practice: Establish, train and communicate delivery management standards, processes, and best practices aligned with industry methodologies (e.g., Scrum, Kanban, Agile, etc.) across SBI and Ensure the teams adhere to Scrum principles and practises. Develop, train, maintain and communicate delivery management frameworks tailored to the SBI needs, including project planning, risk management, and reporting templates. Coach and mentor delivery management professionals, such as Scrum Masters, Delivery Leads, and Product Owners, to enhance their skills and effectiveness. Evaluate and implement delivery management tools (e.g., JIRA, Confluence) to support project planning, tracking, and collaboration. Foster a culture of continuous improvement and knowledge sharing within the Delivery Management Practice Monitor and report on delivery performance across SBI: Define and implement metrics to measure and track the performance of initiatives across SBI. Generate regular reports and dashboards to communicate delivery progress, risks, and issues to senior stakeholders. Identify areas for improvement and recommend corrective actions to optimize delivery processes. Key Responsibilities Ceremony Facilitation: Lead and facilitate the various agile ceremonies including, standups, sprint planning, sprint retros and stakeholder updates Backlog Management : Assist the outcome owners and team in maintaining and prioritising the scrum and kanban backlogs. This includes demonstrating the understanding of the work and solution and facilitating the translation of tickets into actionable tasks. There should be a focus on ensuring that the backlog is continuously clean, up to date and constantly refined based on priority changes and business needs. Sprint execution: Support the team in executing against the sprint goals, tracking progress towards sprint goals and ensuring defining and adherence to the definition of done, ready and acceptance criteria for each task. This includes the proactive removal of impediments, aiding in addressing blockers and communicating new information or escalations to the stakeholder group. Promote Collaboration: Foster a culture of collaboration, transparency, and continuous improvement within the team. Encourage open communication, knowledge sharing, and cross-functional collaboration to ensure that the team works cohesively towards common goals and delivers value to the customer. Stakeholder collaboration: Be the conduit to assist the team with interactions and facilitate discussions and logging of requests to external teams (dependencies) in a timely manner. These teams include the broader data platform and other hubs that exist within the SBI context. Stakeholder collaboration also includes the continuous reporting of ticket status to outcome owners and other external stakeholders where necessary together with identifying key RAID items and ensuring a clear understanding and alignment of requirements and priorities. Reporting and Metrics: Generate and analyse relevant metrics and reports to track team performance, identify trends, and measure progress towards sprint goals and project milestones. This includes collecting data on sprint velocity, burndown charts, cycle time, and other key performance indicators (KPIs), and presenting findings to stakeholders in a clear and actionable manner to inform decision-making and drive continuous improvement initiatives. The reporting should also include the scrum master being responsible for generating and managing a RAID log, together with ensuring that these items are actionable, and drive out the resolution of such items. Decisions should be logged and ownership of risks or issues should be assigned to the correct party with the scrum master facilitating the mitigating action in collaboration with the CDH leadership, RAID owner and impacted stakeholders. Qualifications and Skills: Proven experience(5 – 7 years) in delivery management, project management, and agile methodologies (e.g., Scrum, Kanban, SAFe). Solid understanding of BI, data warehousing, data science, and data analytics domains. Strong leadership, communication, and facilitation skills. Experience in implementing and administering delivery management tools (e.g., JIRA, Confluence, Trello). Ability to coach and mentor teams on delivery management practices. Excellent problem-solving , conflict resolution and analytical skills. Knowledge of project risk management and reporting techniques. Familiarity with software development lifecycles and delivery processes. Adaptability : Ability to adapt to changing environments and priorities #J-18808-Ljbffr