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Today
Senior Group Manager - Operations
Cape Town
... advanced level Essential· Minimum 5 years' operational experience in managing a contact center at a Senior level· Experience in a contact center/BPO environment· Thorough knowledge of contact center technology · Computer literacy (MS Office) at advanced level (Outlook, Word, Excel, ...
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WNS Global Services SA
Today
Quality Group Manager
Cape Town
... global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, ...
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WNS
Today
Customer Service Team Manager – Financial Services - South Africa
Cape Town
... advantageBehavioural Traits Required• High degree of patience and assertiveness with excellent rapport-building skills• Positively contribute and lead in team activities• Takes pride in work, checking own for quality i.e. Lead by example• Maintains effective time management• Have a positive ...
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WNS Global Services
16.07.2024
Operations Trainer - Utilities Contact Centre
Cape Town
... group of trainees on a day-to-day basis, including the administration of the group and follow-through.Supporting in nesting and BAU, conducting and reporting on training needs analysis.Training Delivery: Conduct new starter training as well as refresher, up-skilling, and cross-skill ...
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WNS Global Services
15.07.2024
Operations Trainer - Utilities Contact Centre
Cape Town
... group of trainees on a day-to-day basis, including the administration of the group and follow-through. Supporting in nesting and BAU, conducting and reporting on training needs analysis. Training Delivery: Conduct new starter training as well as refresher, up-skilling, and cross-skill training; ...
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WNS Global Services
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