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Yesterday
Quality Assessor
Centurion
Job DescriptionRole PurposeTo enhance the customer experience journey by quality assessing call centre interactions (calls, email, chat, other), enable low-risk and zero-surprises BAU and producing reports which tells the story of the customer experience journey.Actively engage stakeholders for ...
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WNS Global Services
Yesterday
Operations Trainer - Automotive Contact Centre
Centurion
Job DescriptionMain purpose:The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units. Key Responsibilities:1. Training Delivery· Conduct new starter training as well as refresher, up-skilling and cross skilling training.2. ...
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WNS Global Services
Yesterday
Junior Business Process Analyst
Centurion
... included in the development and revision of procedure manuals· Communicates relevant information to appropriate recipients following the correct internal processes3. Reporting· Provides Process Lead with reports on assigned work/deliverablesDevelop, maintain and distribute business process ...
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WNS Global Services
Yesterday
Lead Associate – Ops
Centurion
Job DescriptionProviding administrative support of a clerical nature to project managers.QualificationsMatricAdditional InformationThe Contractor must be willing to be trained in the field of project administration and finance. ...
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WNS Global Services
Yesterday
Senior Operations Manager: Automotive
Centurion
... handle multiple tasks at the same time that are accurate and on time Preferred· Knowledge of WFM, MI/BI, Quality, Training and Service Improvement methodologies within the Contact Centre IndustryAdditional Information· Must be able to travel between WNS sites locally when required· Own ...
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WNS Global Services
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