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18.06.2024
Workforce Management Analyst
Cape Town
... staffing projections, scheduling, service level analysis, metrics monitoring). Prior knowledge of client specifics (i.e. nature of account, metrics) and of ACD / PABX and workforce management software systems preferred. Working knowledge of call center operations and organization. Proficiency ...
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Intersect-HP a TELUS International Company
17.06.2024
Operations Trainer
Cape Town
... personal and professional learning goals. Analytical: Keen ability to assess, analyze, and act on training needs and learner feedback to continuously improve training processes and outcomes. Innovative: A forward-thinker who continuously seeks to incorporate cutting-edge training techniques and ...
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Intersect-HP a TELUS International Company
17.06.2024
Operations Team Lead
Cape Town
... personal and team goals are set, and provides the necessary coaching, mentoring, and assistance in order for team members to achieve their targets. Monitors each team member’s performance throughout the shift, providing assistance, coaching, and mentoring as necessary. Provides positive and ...
More »
Intersect-HP a TELUS International Company
18.06.2024
Operations Team Lead
Cape Town
... personal and team goals are set, and provides the necessary coaching, mentoring, and assistance in order for team members to achieve their targets. Monitors each team member’s performance throughout the shift, providing assistance, coaching, and mentoring as necessary. Provides positive and ...
More »
Intersect-HP a TELUS International Company
Today
Workforce Management Analyst
Cape Town
... staffing projections, scheduling, service level analysis, metrics monitoring). Prior knowledge of client specifics (i.e. nature of account, metrics) and of ACD / PABX and workforce management software systems preferred. Working knowledge of call center operations and organization. Proficiency ...
More »
Intersect-HP a TELUS International Company
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